Application Support Group Agent, Interactive Brokers
New Accounts Team, French/Spanish Speaking
+ Discretionary annual bonus
3 days a week in office
Online broker
Be an early applicant
Online broker
1001+ employees
Be an early applicant
+ Discretionary annual bonus
3 days a week in office
1001+ employees
Company mission
To create technology to provide liquidity on better terms.
Role
Who you are
- This is an ideal opportunity for someone who is tech-savvy, multilingual, and looking to grow within a global fintech organization
- Commercial apprenticeship or relevant experience
- Fluency in English with advanced Spanish and/or French language skills
- Strong communication skills and ability to work independently
- Proficient in PC usage and internet-based tools
- Self-confident, organized, and capable of multitasking
- Interest in financial markets, regulation, or client operations is a plus
What the job involves
- We are seeking a motivated and detail-oriented Application Support Agent to join our New Accounts Team in Dublin
- In this client-facing role, you will support the onboarding process for new clients across Europe, ensuring regulatory compliance, delivering excellent service, and helping maintain the efficiency of our account setup procedures
- Provide client support to institutional and retail clients via phone, ticketing system, and live chat, assisting them throughout the account opening process
- Validate documentation related to new account openings under European regulations
- Communicate with clients, sales representatives, and internal departments
- Collaborate with cross-functional teams to troubleshoot account setup and verification issues
- Perform AML and KYC checks by cross-referencing internal and external databases
- Ensure all onboarding steps comply with internal policies and regulatory standards
- Maintain a professional and client-focused attitude in all communications
Our take
Interactive Brokers is an automated electronic broker, empowers users to analyse global stock markets, manage portfolios, and explore diverse investment assets. With a history spanning over 45 years, the company has thrived by adapting to evolving digital trading trends. Its comprehensive suite of services includes analytical tools, asset marketplaces, and seamless third-party integration, enhancing portfolio management capabilities.
Boasting over $11.6 billion in equity capital, Interactive Brokers remains at the forefront of industry innovation. The company has embraced the rising popularity of cryptocurrency, offering customers access to crypto trading through a partnership with Paxos Trust Company. This proactive approach reaffirms Interactive Brokers' position as a forward-thinking player in the ever-changing trading landscape.
Recently, Interactive Brokers expanded its trading hours for U.S. Treasury bonds to 22 hours a day, allowing global clients to trade during their local hours and quickly respond to market news. This extension reflects the company's commitment to flexibility and comprehensive service, meeting the diverse needs of clients in over 200 countries and territories.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Company benefits
- Retirement plan 401(k) with a competitive company match
- Excellent health and wellness benefits, including medical, dental, and vision benefits and company-paid medical healthcare premium
- Wellness screenings and assessments, health coaches and counseling services through an Employee Assistance Program (EAP)
- Paid time off and a generous parental leave policy
- Daily company lunch allowance provided, and a fully stocked kitchen with healthy options for breakfast and snack
- Corporate events, including team outings, dinners, volunteer activities and company sports teams
- Education reimbursement and learning opportunities
- Modern offices with multi-monitor setups
Company HQ
Greenwich, CT
Leadership
Thomas Peterffy
(Chairman)Former computer programmer and architectural draftsman. They played a role in developing the first electronic trading platform for securities at the American Stock Exchange.
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