Partner Success Manager, Thumbtack
Account Manager, Pro & Marketplace
$136-193k
Salary Dependent on Location.
Local services marketplace app
Job no longer available
Local services marketplace app
1001+ employees
Job no longer available
$136-193k
Salary Dependent on Location.
1001+ employees
Company mission
Thumbtack's mission is to help homeowners care for their homes, all the way from minor retouching to fundamental remodelling projects.
Role
Who you are
- 5+ years of experience in partnerships, business development, customer success, sales or similar customer-facing roles (preferably with SaaS and/or Enterprise customers)
- Demonstrated ability to build strong relationships and deliver a customer-centric solution
- Experience managing a portfolio of accounts that met or exceeded quota or defined KPIs
- Salesforce or similar CRM experience is required
- Technology enthusiast, positively curious, and eager to build and learn
- Proven ability to manage, utilize, and prioritize your time and efforts
What the job involves
- The partnerships team focuses on acquiring and growing partners in categories like Field Service Management (FSM), agencies, CRM, messaging, payments, finance, estimation, and other tools that enable our professionals to be more successful and efficiently manage their day-to-day operations on our marketplace
- Additionally, the Partnerships team works closely with different XFN partners in product, operations, sales, marketing, etc to ensure successful implementation of key partners
- The Partner Success Manager, Pro & Marketplace is the primary contact for Thumbtack’s Pro & Marketplace partners, responsible for their onboarding, implementation, and growth
- This role directly impacts marketplace expansion by establishing a framework that ensures partner business goals and needs are surpassed
- Key responsibilities include facilitating partner issue resolution, proactively identifying and capitalizing on opportunities to enhance partner adoption and growth, and leveraging experience with existing partner accounts to identify potential new partner types, segments, and strategies for building an optimal home services supply base
- Serve as the primary point of contact for our Pro and marketplace Partners, with full accountability for the growth and success of these Partners
- Own the renewal process for Supply Partners in your book of business (contracts, upselling, etc.,)
- Support the maintenance of our partnership program & ecosystem with the goal of increasing the value of our partners by driving net new revenue through lead generation, brand awareness, and adoption of our integrations
- Enable co-selling and co-marketing initiatives; including training with our partners and internal sales team to create win/win strategies
- Manage partner relationships by setting strategic goals, KPIs, and initiatives for continued success
- Provide API and integration guidance with partners and internal stakeholders
- Work cross-functionally with product, sales, success, and marketing teams to drive continued GTM strategy with our partners
Our take
ThumbTack is a local services marketplace app that pairs customers with skilled professionals. Instead of simply searching for a professional, users provide ThumbTack with details of the job they need completing and the professionals then pitch their services to the potential customer using credits. ThumbTack makes its money by charging the professional for these credits.
It positions itself as something a little different in a saturated local services space that is dominated by companies like Angie’s List, TaskRabbit, Yelp, eBay, and Amazon. It also focuses on a broad range of professionals, from traditional home services like electricians and painters to photographers, personal trainers, and birthday party magicians.
The COVID-19 pandemic saw a boost in business for ThumbTack as more people stayed at home and made changes to their properties, increasing the demand for home professionals. In fact, after 2019, the company doubled in value to $3.2 billion with its 2021 raise. Now its updated app has 30 new features, and the company is partnering with the likes of trade-powering platform and Unicorn ServiceTitan, indicating Thumbtack's sustained sway in the market.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-5% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Jun 2021
$275m
LATE VC
Jul 2019
$150m
SERIES F
Total funding: $699.4m
Company benefits
- Parental leave
- Health insurance
- Community matters | Sure, our ways of connecting have changed. But we haven’t missed a beat, from virtual concerts to “TTversary” celebrations to weekly catch-ups
- Always be improving | We bring out the best in our colleagues — and our product — by pushing each beyond what we believe we’re capable of. We give honest feedback, even when it’s hard
- Wellness is a way of life | We promote balance with generous PTO and company-wide holidays — and find our centers every Wellness Wednesday with yoga featuring a Thumbtack pro
- A worthy mission | In a world where tech is often seen as eroding good jobs, we’re helping small business owners thrive. Our product makes entrepreneurship accessible to everyone
- Driven by our values | Our values are the compass by which we make all our decisions. Each one matters: Lead with why, Make it count, Own it, Choose teamwork, and Say what you mean
- Plus, amazing benefits | All the benefits you’d expect, plus a few more: generous parental and fertility benefits, $1800 for Thumbtack services per year and a $1200 remote work stipend
- Virtual-first working model coupled with quarterly in-person events and Camp Thumbtack
- 20+ company-wide holidays including two week-long shutdowns
- Libraries (collaborative workspaces) in San Francisco, Salt Lake City, Toronto, and Manila
- Cell phone and WiFi reimbursements
- Subscriptions and Employee Assistance Program for mental health and well-being
Company HQ
SoMa, San Francisco, CA
Leadership
Marco Zappacosta
(CEO)Having studied at Columbia University, Marco co-founded Thumbtack in August 2008. He has served as CEO since January 2009.
Jonathan Swanson
(Chairman)Jonathan started his career creating financial market reports for the White House before co-founding Thumbtack in 2008. Currently Founder at Powerset and Athena.
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