Principal Experience Researcher, Aledade
Customer Insights
+ Stock Options
Primary care centers and services
Open for applications
Primary care centers and services
1001+ employees
Open for applications
+ Stock Options
1001+ employees
Company mission
To create a better health care system for patients, for doctors and for society.
Role
Who you are
- Experienced customer insights and market research leader with 10+ years of experience driving impactful business decisions through complex research initiatives
- Deep expertise in a broad spectrum of research methodologies, including experimental design, advanced survey development, rigorous statistical analysis, and ethnographic research with the ability to design complex data analysis plans to address research questions
- Proven ability to lead and develop Voice of Customer (VoC) programs to enhance customer experience
- Expert knowledge of Qualtrics to use within customer experience programs to gather and analyze customer feedback including text analysis
- Proficient in conducting advanced data analysis, utilizing SQL for data extraction and manipulation and using R or Python for sophisticated statistical modeling (regression, clustering), hypothesis testing, and predictive analytics/machine learning
- Demonstrates strong knowledge of statistical concepts (significance testing, confidence intervals, power analysis)
- Effectively translates complex data into actionable insights through compelling data visualizations (Tableau, Power BI)
Desirable
- Master's degree (or higher) in a quantitative field (e.g., Market Research, Statistics, Data Science)
- Experience in the healthcare industry, particularly with Accountable Care Organizations (ACOs) and Value-Based Care (VBC) models
- Strong strategic thinking and planning skills, with the ability to align research with business objectives
- Experience with SAAS product Insights
- Expertise in Tableau, or Power BI
- Familiarity with research management tools like PanelFox and Dscout
What the job involves
- The Principal Experience Researcher is a key member of the Experience Design and Research (XDR) team at Aledade, supporting our Customer Insights group
- We ensure that the design of Aledade products & services consider the needs of clinicians, practice staff, internal Aledade teams, and patients, fitting within their existing environments and workflows
- As a Principal Experience Researcher, you will play a critical role serving as a subject matter expert and thought leader in customer research
- You will drive our Voice of the Customer (VoC) Program and lead strategic research initiatives
- You will leverage your deep understanding of research methodologies, advanced analytical skills, and exceptional communication abilities to uncover actionable insights that shape the future of Aledade's products and services
- You will be a key innovator in the customer insights space, proactively identifying emerging trends and developing cutting-edge research approaches to ensure Aledade remains at the forefront of customer understanding
- Develop an ongoing VoC strategy to capture customer feedback across all touchpoints and continuously iterate on the program to maximize its effectiveness and impact
- Implementing and refining a text analysis framework in Qualtrics to efficiently analyze product feedback from customers
- Develop and deliver regular reports on VoC program performance, assessing the program's impact on customer satisfaction and product improvement
- Collaborate with product teams to create action plans based on customer feedback, ensuring timely and effective responses
- Build strong relationships with key stakeholders to facilitate the translation of customer feedback into product improvements
- Optimize and expand quantitative and qualitative feedback channels to capture breadth and depth of customer feedback
- Oversee the development of a comprehensive Voice of the Customer (VoC) scorecard, ensuring stakeholder buy-in on key metrics and effectively to drive widespread adoption across the organization
- Advanced Customer Research/Analytics & Research Operations:
- Design and conduct a wide range of qualitative and quantitative research studies, including ethnographic research, focus groups, usability testing, and surveys, employing innovative methodologies to address unique challenges in the healthcare space
- Analyze and interpret data from various sources, including surveys, product usage, market trends, and internal databases, using advanced analytical techniques and statistical modeling (e.g., SQL, R, Python) to identify key insights, trends, and opportunities (e.g., satisfaction drivers, churn predictors)
- Oversee all aspects of research operations in close collaboration with more junior researchers, including customer panel management, participant recruitment, data management, ethical considerations, ensuring efficient and effective execution of research initiatives
- Collaboration and Communication:
- Partner closely with designers, peer researchers, product managers and cross-functional teams, to translate customer insights into action
- Communicate research findings effectively to diverse audiences through compelling presentations, reports, and data visualizations
- Serve as a trusted advisor and thought leader on customer research methodologies and best practices
- Identify emerging trends and opportunities in the healthcare landscape to inform product strategy
Our take
The US primary care system suffers from a 'chronic lack of adequate support'. Aledade is a company set out to improve this by assisting independent physician practices from reducing costs to data integration support.
The company prides itself on stats of 1.7 million patients across 37+ states since its founding in 2014. A recent acquisition of Curia, (a leader in value-based care analytics using practical applications of AI to optimize the targeting of patient care and engagement programs) is also bringing the company to the modern world, enhancing its data understanding capabilities and challenging others in its sector with this advancement.
Aledade has won several awards over the years and is now considered the largest network of independent primary care in the country. Alongside this, the company is valued in the billions of dollars with many successful funding rounds. With the company consistently expanding and enhancing its technology it has become a pillar in the industry and therefore a very exciting company to keep an eye on.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 10 rounds)
Jun 2023
$260m
SERIES F
Jun 2022
$123m
SERIES E
Total funding: $680.6m
Company benefits
- Flexible work schedule and the ability to work remotely
- 12 weeks paid Parental Leave for all new parents
- Robust time off plan (21 days of PTO in your first year!)
- Employees receive a 6-week fully paid sabbatical upon completion of each six-year period of continuous employment
- Generous Nationwide PPO Medical, Dental and Vision Plans
- 401(k) with up to 4% match
- Company stock options
- 168 PTO hours in your first year
- 12 weeks paid parental leave for all new parents
- Slack channels for personal interests, fantasy football leagues, and much more
- Board games to encourage camaraderie between colleagues at HQ
- In-person and virtual retreats and gatherings
- Educational assistance programs
- Manager-focused training curriculum
- LinkedIn Learning
Company HQ
Bethesda, MD
Leadership
Farzad Mostashari
(CEO)A large background in the healthcare sector previously worked as National Coordinator for Health Information Technology at the US Department of Health and Human Services.
Matt Kendall
(President)Previously worked as the Director of the Office of Provider Adoption Support at the Office of the National Coordinator for Health Information Technology alongside other roles in management and operations in the healthcare sector.
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