Director, Customer Success (NEU + ROW), Frontify
$200-250k
OTE
$160-200k
BASE
Brand management platform
Open for applications
Brand management platform
201-500 employees
Open for applications
$200-250k
OTE
$160-200k
BASE
201-500 employees
Company mission
To create a home where all brands can thrive.
Role
Who you are
- 10+ years in Customer Success, Account Management, or a similar customer-facing leadership role within B2B SaaS
- 5+ years managing managers and leading distributed teams of 10 or more people
- Proven ability to operate at both a strategic and hands-on level, including managing key customer relationships directly
- Strong decision-making skills grounded in business data and customer insight
- Experience scaling teams and building operational frameworks that drive efficiency and measurable outcomes
- Confident and clear communicator with proven success in executive-level discussions
- Collaborative leader who inspires trust, challenges constructively, and builds an inclusive, high-performance culture
- Experience in Martech or Adtech is a plus
What the job involves
- This international team is made up of a strategic and driven bunch who have diverse skill sets in design, agencies, project management, and, of course, customer success
- Together, they combine their skills to support our customers to bring their brand to the next level
- When they’re not advising, supporting, or guiding our customers on the latest features, they'll be enjoying the great outdoors, hanging out with their friends and family, or even sailing
- As the Senior Director of Customer Success, you will lead and strengthen Frontify’s U.S. CS organization with a balance of strategic vision and hands-on leadership
- Reporting to the VP of Global Customer Success, you will guide the team to deliver exceptional customer outcomes, improve operational efficiency, and ensure alignment with global goals
- You will be a leader who is ready to get involved, whether that means partnering with team leads to solve challenges, stepping into key customer conversations, or making critical business decisions
- Your focus will be on building a high-performing, solutions-oriented team that supports customer success at scale while contributing to the long-term growth of the company
- Provide strategic guidance for the U.S. CS team, while also stepping in to directly manage key accounts when needed
- Design and execute regional CS strategies that align with global objectives and adapt to market needs
- Drive operational excellence by improving processes, playbooks, and tools that enable scalable customer success
- Partner closely with Sales, Partnerships, Product, Marketing, and Revenue Operations to align on customer lifecycle strategy and execution
- Use customer and business data to make informed decisions that improve retention, adoption, and satisfaction
- Represent the U.S. customer voice within the organization, ensuring insights shape product direction and company priorities
- Foster a solutions-focused culture that encourages accountability, innovation, and constructive challenge
- Join a vibrant, social team—whether you love animals, yoga, or travel, we’ve got the Slack channels for you!
Application process
- Apply: Submit your CV and answer a few questions. We’ll update you on your application
- Talent Partner: Meet our Talent Team to discuss Frontify, the role, and your background
- Team Meetings: Connect with your future team, discuss the role, showcase your skills, and explore your potential new journey
- Join Us: If it’s a match, welcome to Frontify!
Salary benchmarks
Our take
Global brands are experiencing exponential demand for more content across increasingly automated channels. Meanwhile, research has shown that employees spend about 16% of their time searching for information and assets they need, but are finding them only 56% of the time.
Frontify was created to be a central hub for companies, serving as a brand management portal that includes dynamic, modularised design systems. Here, employees can find brand assets that can be edited, maintained and shared with others across the company and beyond.
The company has invested in its international growth and product development, doubling down on its unique combination of a full-suite service and high UX standards. It has also expanded its executive team and acquired real-time image and video processing service TwicPics to support continued scaling.
Freddie
Company Specialist at Welcome to the Jungle
Insights
4% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Sep 2021
$50m
SERIES C
Jan 2020
$22.3m
SERIES B
Total funding: $80.6m
Company benefits
- Flexible working hours
- Stock options & company success bonus
- Collaborative, social places to bring people together in-person & virtually
- Work from anywhere
- Paid parental leave
Company HQ
St. Gallen, SG
Leadership
Roger Dudler
(CEO & Founder)Previously a Senior Software Engineer at Namics in Switzerland. Also worked as a Developer for over a decade at various technology companies before founding Frontify.
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