Senior Director of Customer Success, Frontify
NEU & ROW
$200-250k
OTE
$160-200k
BASE
2 days a week in office
Brand management platform
Open for applications
Brand management platform
201-500 employees
Open for applications
$200-250k
OTE
$160-200k
BASE
2 days a week in office
201-500 employees
Company mission
To create a home where all brands can thrive.
Role
Who you are
- 10+ years in Customer Success, Account Management, or a similar customer-facing leadership role within B2B SaaS
- You’ve managed managers and led distributed teams of 10 or more people
- You’re comfortable with a hybrid work model, spending two days per week in our London office
- You have experience leading a team book of business of at least $25M ARR and a track record of hitting ambitious GRR and NRR targets
- Proven ability to operate at both a strategic and hands-on level, including managing key customer relationships directly
- Experience scaling teams and building operational frameworks that drive efficiency and measurable outcomes
- Confident and clear communicator with proven success in executive-level discussions
- Collaborative leader who inspires trust, challenges constructively, and builds an inclusive, high-performance culture
- Previous experience supporting customers in the Middle East and APAC regions would be beneficial
- You’re fluent in English; Spanish or French is a nice bonus
- We understand that every candidate’s experience is different. If you’re interested in this role but don’t tick all the boxes, we still encourage you to apply
What the job involves
- This international team is made up of a strategic and driven bunch who have diverse skill sets in design, agencies, project management, and, of course, customer success
- Together, they combine their skills to support our customers to bring their brand to the next level
- When they’re not advising, supporting, or guiding our customers on the latest features, they'll be enjoying the great outdoors, hanging out with their friends and family, or even sailing
- As Senior Director of Customer Success for NEU and ROW, you’ll lead a regional organization with a balance of strategic vision and hands-on leadership
- Reporting to the VP of Global Customer Success, you’ll build on a solid foundation, bringing the structure, coaching, and clarity that takes an already high-performing team to the next level
- This means being equally comfortable partnering with your team leads, stepping into key customer moments, and making critical business decisions that drive alignment with global goals
- Lead and develop the NEU and ROW Customer Success organization, including 2 team leads and 10 -14 CSMs supporting mid-market and enterprise customers across Northern Europe, the Middle East, APAC, and beyond
- Drive our expansion strategy across existing and emerging markets, identifying where we have room to grow and building the sub-regional plans that turn that opportunity into results
- Maintain a strategic presence in the customer relationship, engaging directly at the executive level when the moment requires senior visibility or decisive action
- Design and execute regional CS strategies that align with global objectives and adapt to market needs
- Drive operational excellence through scalable processes, playbooks, and tools that support mid-market and enterprise portfolios
- Partner closely with Sales, Partnerships, Product, Marketing, and Revenue Operations to align on customer lifecycle strategy and execution
- Use customer and business data to make informed decisions that improve retention, adoption, and satisfaction
- Represent the NEU and ROW customer voice within the organization, ensuring insights shape product direction and company priorities
- Foster a solutions-focused culture that encourages accountability, innovation, and constructive challenge
Application process
- Apply: Submit your CV and answer a few questions. We’ll update you on your application
- Talent Partner: Meet our Talent Team to discuss Frontify, the role, and your background
- Team Meetings: Connect with your future team, discuss the role, showcase your skills, and explore your potential new journey
- Join Us: If it’s a match, welcome to Frontify!
Salary benchmarks
Our take
Global brands are experiencing exponential demand for more content across increasingly automated channels. Meanwhile, research has shown that employees spend about 16% of their time searching for information and assets they need, but are finding them only 56% of the time.
Frontify was created to be a central hub for companies, serving as a brand management portal that includes dynamic, modularised design systems. Here, employees can find brand assets that can be edited, maintained and shared with others across the company and beyond.
The company has invested in its international growth and product development, doubling down on its unique combination of a full-suite service and high UX standards. It has also expanded its executive team and acquired real-time image and video processing service TwicPics to support continued scaling.
Freddie
Company Specialist at Welcome to the Jungle
Insights
4% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Sep 2021
$50m
SERIES C
Jan 2020
$22.3m
SERIES B
Total funding: $80.6m
Company benefits
- Flexible working hours
- Stock options & company success bonus
- Collaborative, social places to bring people together in-person & virtually
- Work from anywhere
- Paid parental leave
Company HQ
St. Gallen, SG
Leadership
Roger Dudler
(CEO & Founder)Previously a Senior Software Engineer at Namics in Switzerland. Also worked as a Developer for over a decade at various technology companies before founding Frontify.
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