Employee Onboarding Facilitator, Stripe

• At least 7-9+ years of Onboarding, Learning & Development, or People Programs experience
• Proven facilitator skills coupled with a passion for blended and engaging facilitation
• Ability to manage multiple stakeholders with varying priorities and influence at a senior level
• Ability to scale programs effectively and efficiently
• Experience bringing people programs together seamlessly
• Excellent verbal and written communication skills
• Incredible organizational skills and excellent attention to detail
• Resilience, the ability to shift priorities based on business needs, and the ability to make fast initial progress on goals while iterating where needed

Desirable

• In this role, you’ll be joining the New Hire Programs (NHP) Team
• The NHP team is responsible for creating effective and delightful new hire experiences at Stripe
• You will be responsible for owning the new hire experience in EMEA and partnering cross-functionally with teams and individuals across the business to plan and deliver Stripe’s new employee onboarding programming
• You will partner closely with stakeholders across the company to build and deliver content that will help new Stripes understand our strategy, culture, users and products - while ensuring new employee onboarding runs smoothly
• Facilitate ~bi-weekly new employee onboarding sessions live & in-person for EMEA from our HQ office in Dublin
• Partner with regional program managers to ensure new employee onboarding programming aligns around the world while developing region-specific content as needed
• Partner with the Onboarding Effectiveness Program Manager to dive in to metrics and uncover optimization opportunities for the program in EMEA
• Be a point of contact for change management and program optimization for EMEA
• Provide an excellent user experience to new Stripes and their related groups (managers, facilitators and spin-up buddies) by actively addressing questions and troubleshooting issues as they relate to the onboarding process
• Partner with the Onboarding Coordinator to manage logistics of scheduling onboarding sessions, facilitators and participants in EMEA
• Partner with the wider People Operations team and other cross functional teams to improve the current state of our global program related to effectiveness, training, research and compliance
• Use and manage our learning management system (LMS) to develop and share content