Deployment Strategist, Pallet
AI Team
$115-175k
+ Equity
More information about location
5 days a week in office
All-in-one transportation & warehouse management
Open for applications
All-in-one transportation & warehouse management
21-100 employees
Open for applications
$115-175k
+ Equity
More information about location
5 days a week in office
21-100 employees
Company mission
To build a new operating system for global logistics.
Role
Who you are
- 5+ years leading program, project, implementation, or account management for enterprise SaaS products — ideally in complex, operations-heavy environments
- Proven track record running large, multi-stakeholder deployments ($200–500K+ contracts) with executive visibility and measurable outcomes
- Technically fluent: comfortable reasoning through APIs, EDI structures, JSON payloads, and system integrations; confident using tools like Excel and PowerPoint
- AI-curious (or better): understands the basics of large language models and agent behavior, and can think through prompts, rules, and guardrails conceptually
- Demonstrated ability to build repeatable processes, training materials, and documentation for enterprise rollouts — organized, calm under pressure, and skilled at prioritization
- Bonus points for experience in logistics systems (TMS, WMS), PMP certification, or prior startup/zero-to-one environments
What the job involves
- As a Deployment Strategist, you’ll lead end-to-end onboarding for new CoPallet customers
- You’ll translate messy, real-world logistics workflows into production-ready agent configurations, orchestrate cross-functional execution with Product, Engineering, Biz Ops, Sales, and Success, and ensure customers realize measurable value quickly (speed, accuracy, and adoption)
- Foundational seat: You’ll be among the first Deployment Strategists, shaping our playbooks, metrics, and standards
- Hands-on with AI agents: Not just project management—reason about agent behavior, edge cases, data flows, and integrations
- True cross-functional ownership: Sit at the intersection of customer goals, technical realities, and product roadmaps—then drive outcomes
- Talent density: Learn from senior operators and engineers; rapid growth means real scope and accelerated career trajectory
- Own enterprise onboardings end-to-end: discovery → workflow mapping → agent configuration → pilot → scale
- Design and document workflows (BOL ingestion, order entry, quoting, appointment setting) and translate them into agent prompts, rules, and schemas
- Coordinate integrations and data flows with Product/Eng (APIs, EDI/JSON payloads, TMS/WMS/CRM touchpoints); identify and close gaps
- Create repeatable playbooks (RACI, timelines, KPIs, risk logs, executive updates) that shorten time-to-value and increase adoption
- Drive stakeholder alignment across operations leaders and execs; de-escalate issues and keep programs on track
- Measure what matters (time-to-first-value, accuracy, throughput, agent containment); surface insights to inform roadmap
- Travel for kickoffs and key milestones to ensure smooth execution and change management
Our take
Bringing the power of AI to logistics, Pallet supplies an all-in-one platform that combines transportation and warehouse management. This union of TMS (transportation management system) and WMS (warehouse management system) software in one place makes for a valuable asset for organisations that are seeking to supercharge efficiency.
By collecting everything in one place, Pallet ensures that it stands out from less broad offerings - delivering order entry, dispatch, warehousing, billing, customer communication and more. Clients are able to put all their teams on one platform, and automate many of their most time-consuming tasks with the help of AI.
With a long list of customers including teams at SpaceX, Google and Apple, it is clear that Pallet has made a space for itself in the market. The company has raised substantial funding towards growing its team, expanding operations and investing in new enterprise product capabilities.
Kirsty
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
May 2025
$27m
SERIES B
Oct 2024
$18m
SERIES A
Total funding: $48m
Company benefits
- 🩺 Health, Vision and Dental benefits
- 🏝️ Flexible PTO
- ➕ Life Insurance and Accidental Insurance
- ❤️🩹 Short-Term Disability Coverage
- 💸 Equity for all staff
- 🪜 401k option; helping you save for the future
- 📚 Yearly learning and development stipend
- 🚌 Commuter benefits if you live in SF
- 🚘 Fully covered uber ride home if you ever have to work late in the office
- 🏡 Remote office home stipend
- 🥤 Monthly happy hours; our last one was a Golden Gate Park BBQ
- 🍲 Company paid dinners on Tuesdays and Thursdays in the office
- 🎉 Annual Company Offsites; our last one was in Sonoma Wine Country 🍷
Company HQ
Nob Hill, San Francisco, CA
Leadership
Sushanth Raman
(Co-Founder & CEO)Prior to founding the company, they were an Engineer at Retool and Product Manager at Google.
Andrew Spencer
(Co-Founder)Previously a Software Engineer at Retool, Product Manager at Toast and worked in Data Analytics and Product Management at Parallel Wireless.
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