Strategy Associate, Spot & Tango
Healthy dog food delivery service
Be an early applicant
Healthy dog food delivery service
21-100 employees
Be an early applicant
21-100 employees
Company mission
To make your pet healthier and happier, simplifying your role as a pet parent along the way.
Role
Who you are
- You’re analytical, customer-obsessed, and naturally curious—always eager to ask the right questions and uncover the “why” behind customer behavior. Y
- Ou balance structured analysis with strong intuition, knowing when to dive into data and when to just pick up the phone and speak directly with customers.
- You’re highly organized and comfortable working with unstructured data sources, undeterred by ambiguous problem-solving.
- You thrive in an independent role, taking ownership of projects and driving them forward without needing hand-holding.
- The ideal candidate has a mix of left- and right-brain thinking, able to extract meaningful insights from data while bringing a nuanced human perspective drawn from empathy and active listening
- 2+ years of experience at a top-tier management/strategy consulting firm; experience with membership or subscription businesses is a plus. Experience working in the consumer goods, food, or retail industry is a plus
- Bachelor's degree in business, statistics, economics, data science, or a related field preferred
- Extensive experience conducting quantitative and qualitative analyses, managing the full research lifecycle from planning to insight delivery, and effectively communicating findings to stakeholders at all levels of seniority
- Proven ability to manage multiple research initiatives independently, prioritize effectively, and drive projects from concept to execution
- Strong proficiency in Excel, PowerPoint; familiarity with statistical analysis software (e.g., R, SPSS, or similar tools) and/or BI tools (e.g., Looker, Omni, or similar) a plus
- Experience designing, writing, and analyzing surveys
- Experience recruiting research participants, leading 1:1 customer qualitative interviews, and writing questionnaires/discussion guides
- Solid understanding of statistical concepts and methodologies, such as regression analysis, segmentation, and predictive modeling
- Solid understanding of e-commerce performance metrics (e.g., CAC, LTV)
- Exceptional work ethic and ability to independently create and drive workstreams in a fast-paced, deadline-driven startup environment
- Comfortable working and communicating with employees at senior levels of the organization, including the CEO, COO, and other senior leaders
- Self-starter who is comfortable with ambiguity and able to react quickly to changing priorities
- Dog lovers a plus!
What the job involves
- The Strategy Associate, reporting to the Senior Manager, Strategy & Innovation, will be a key member of the Strategy team.
- You will be responsible for developing and managing the customer and consumer research roadmap to uncover customer insights, answer key business questions and inform company-wide retention and loyalty strategies.
- You will own the research process from planning to execution, translating findings into clear, data-backed narratives that drive action
- This role blends structured analysis with deep customer intuition—leveraging qualitative and quantitative research to close key knowledge gaps while directly engaging with customers to understand the “why” behind the numbers.
- As the resident customer expert and advocate, you’ll master the art of customer listening, identifying the moments that matter, what they care about, and how we can better serve them.
- This role offers direct exposure to senior leadership and cross-functional influence across CX, Marketing, Product, Data, and Operations
- Voice of Customer (VoC) – Create and maintain reporting to bring the customer's voice to life by combining a variety of data sources to create an ongoing, consolidated, cohesive narrative (e.g., NPS, reviews, customer support, etc.)
- Targeted Research Initiatives – Lead data-driven deep dives, using qualitative research and quantitative data analysis to uncover opportunities to improve customer happiness, retention, and loyalty
- Research Roadmap Ownership – Prioritize key strategic questions and insights that will drive action across CX, Marketing, Product, and Operations
- Major Annual Surveying – Design and execute large-scale research initiatives to uncover key customer insights
- Ad Hoc Strategic Projects – Lead and execute key initiatives that drive retention and loyalty, some illustrative examples include:
- Segmentation & Targeting: Create detailed customer segments based on behavior, purchase history, and other relevant factors. Develop tailored retention strategies for each segment, focusing on increasing engagement and reducing churn
- Loyalty Program Development: Support the strategy and execution of a customer loyalty program, leveraging insights to shape program design
Our take
Many dog food options fall short when it comes to providing complete nutrition, but Spot & Tango is changing that. Offering a range of fresh, nutritious meals, the company is raising the bar for pet owners who want the best for their dogs.
Founded by an experienced consultant and investment banking expert, Spot & Tango has a distinct business edge over many of its competitors. And the demand for its innovative approach to dog nutrition is undeniable, as seen in the company's impressive funding success, raising $51.8M in 2022 alone.
While the company faces the challenge of competing with long-established, larger pet food brands, it's not backing down. With significant investments in production and plans to open its own manufacturing plant, Spot & Tango is positioning itself to compete - and thrive - in the years to come.
Freddie
Company Specialist at Welcome to the Jungle
Insights
22% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2022
$38.5m
SERIES B
Mar 2022
$13.3m
SERIES A
Total funding: $59.3m
Company HQ
Midtown South, New York, NY
Leadership
Russell Breuer
(Founder & CEO)Previously worked as a Principal at Nash & Co Capital, and as VP of both Zephyr Management and BerchWood Partners.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 2 more jobs at Spot & Tango