Technical Services Associate, Xelix

• The successful candidate would have excellent technical acumen, organisational and communications skills and a drive to ensure the client experience matches our culture and helps build enduring relationships with our customers
• Prior work experience (placement year / internships considered)
• Familiarity analysing data and writing code in Python
• Ability to work in shifts (1PM to 10PM GMT) every 2 weeks to support a growing customer base in the US

Desirable

• The Associate Services Consultant ensures data is correctly configured, formatted and validated while assisting the customer service teams throughout the entire customer journey lifecycle
• This is an exciting role working within two functions within Xelix: Implementations and Customer Support.
• The role is critical in ensuring that any customers of Xelix are launched correctly on the platform and are able to use the platform as designed. The ability to trouble-shoot and resolve technical issues is a key element of the role
• This dual function role would be ideal for a candidate looking to leverage and hone their existing technical skills (like Python) whilst getting the opportunity to develop a skill set in project management and customer support
• New customer set-ups on Xelix platform (Test and Production)
• Managing technical prerequisites to onboard new clients
• Reviewing customer files for technical elements using Python
• Supporting Implementation team on projects, including customer facing calls requiring technical knowledge sharing
• Checking the data logs to proactively highlight any issues with Live customers usage of the platform
• Assisting the Support team members with any error resolution on customer files or platform
• Supporting Implementation & Customer Success teams in addition of new Data Files / Systems for existing customers
• Supporting ad-hoc queries from Customer Success teams on platform behaviour