Senior Marketing Operations Manager, Front
$160-180k
Offers equity
More information about location
3 days a week in office
Shared customer communication hub
Open for applications
Shared customer communication hub
201-500 employees
Open for applications
$160-180k
Offers equity
More information about location
3 days a week in office
201-500 employees
Company mission
To make work happier by powering better relationships at scale.
Role
Who you are
- 5–8 years of Marketing Operations and/or Revenue Operations experience in B2B SaaS (or similar high-velocity GTM environment)
- Hands-on experience owning a marketing automation platform and CRM integration
- Required experience in HubSpot
- Strong analytics and reporting skills; comfort with funnel metrics, cohort analysis, and building dashboards (e.g., Looker/Tableau/Mode/HubSpot/SFDC reporting)
- Deep understanding of lead lifecycle, routing, scoring, and attribution concepts; ability to translate business questions into measurable frameworks
- Experience building scalable processes (campaign intake, QA checklists, UTM governance, documentation) across multiple stakeholders
- Excellent cross-functional communication and project management; ability to influence without authority
- High attention to detail and a systems mindset; you balance strategic thinking with execution
- Front operates on a hybrid model — we come together in the office each Tuesday, Wednesday, and Thursday to collaborate and stay connected
What the job involves
- You’ll own the operating system for marketing—how we plan, execute, measure, and continuously improve campaign and lifecycle performance
- You’ll partner across Marketing, Sales, RevOps, and Product to turn strategy into scalable programs, clean data, and actionable insights
- Own marketing planning and execution workflows (intake, prioritization, timelines, resourcing) to ensure predictable delivery
- Lead marketing technology and automation strategy (e.g., MAP/CRM integrations, lead lifecycle, routing, scoring, enrichment)
- Work with date team to build and maintain reporting and dashboards for funnel performance (MQL→SQL, pipeline, conversion, velocity, CAC/LTV inputs), and help establish clear definitions/SLAs
- Drive segmentation and audience strategy to improve targeting, personalization, and lifecycle performance
- Partner with Demand Gen, Lifecycle, Content, and Product Marketing to operationalize GTM and campaign measurement frameworks
- Manage data quality initiatives (UTM governance, deduping, taxonomy, source-of-truth alignment) to improve attribution and analytics
- Identify and implement process improvements and tooling enhancements that reduce manual work and increase program scale
- Support experimentation (A/B tests, holdouts), measurement, and learnings documentation to improve marketing ROI
Our take
When a business receives an email from a customer it can set off a chain of forwarded emails across the company, an inefficient process where information (and sales!) can easily get lost. Front exists to change this, consolidating all customer communications into a single shared inbox which can be accessed by teams of any size and completely eliminates the need for internal emails.
With more companies moving to remote working and eCommerce becoming the predominant form of conducting business, Front's product has been enthusiastically received by over 8,000 companies, including Mailchimp, Shopify and Convoy. However, it is by no means alone in this space, with huge competitors such as Google and Microsoft providing communications solutions and other internal communications tools such as Slack gaining traction. Front may have an edge here, though: its unified solution also provides automated workflows, ticketing and analytical tools that are either absent or less well integrated in competing offerings.
In 2022, Front raised investments in a Series D round and achieved unicorn status with a valuation of over $1 billion. Now with $100 million in annual recurring revenue, it's moving to further develop its product and increase its market share, hiring new talent ahead of a possible IPO in the near future. Definitely watch this space!
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Jun 2022
$65m
SERIES D
Jan 2020
$59m
SERIES C
Total funding: $203.5m
Company benefits
- Flexible PTO
- 401(K) plan
- Parental Leave
- Volunteer time off
- Commuter benefits
- Wellness benefits
- Work from home opportunities
- Health insurance
- Equity
- Mental health support
- Family planning support
Company HQ
Union Square, San Francisco, CA
Leadership
Laurent Perrin
(CTO)Former Hacker in Residence at eFounders. Former Technical Architect at FaberNovel and CTO at Radioline. MSc in Computer Science at Ecole Polytechnique.
Mathilde Collin
(CEO)Former Project Manager at Concord with MA in Entrepreneurship at HEC Paris.
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