Service Delivery Manager, Relex
Supply chain & retail planning platform
Open for applications
Supply chain & retail planning platform
1001+ employees
Open for applications
1001+ employees
Company mission
To increase adaptability and efficiency in the consumer goods value chain
Role
Who you are
- Excellent coordination skills; Strong teamwork capability
- Great time management skills, self-driven, flexible, and independent personality with a drive to set examples, drive change, and challenge the status quo. Strong will to learn how our products operate and deliver world-class service
- Strong experience in Service management and process development including incident management, change management, business continuity management
- Proven capabilities to deliver measurable value in high-speed environments
- Fluency in French and English
Desirable
- IT infrastructure and capacity management knowledge
- Proactive and result-driven attitude towards work
- Continuous improvement mindset
- Strong proven analytical and problem-solving skills
- Strong communication skills
- Outstanding work ethic and a sense of urgency to resolve issues quickly and efficiently
- High energy and contagious enthusiasm, with a positive mindset and humble confidence.Fluency in other languages, such as Italian, Spanish or Arabic
- Having ITIL certifications
What the job involves
- You’ll join the continuous service team which is expanding alongside our increasing project delivery
- You’ll be responsible for local service delivey services and a member of our central service delivery team. Together with the team, you’ll ensure that we deliver outstanding service to our customers
- You will help the team achieve this goal by coaching, constantly improving, and sharing your knowledge on how to operate world-class cloud services
- You are directly responsible for appointed customers
- You ensure that RELEX services are maintained, developed and delivered with high quality to the customer
- You collaborate with other departments to ensure business continuity while bringing added value for existing customers
- You act as a trusted advisor and point of contact for customers regarding feature inquiries, business logic, service breaks
- On top of financial targets many of your key performance indicators are linked to service quality such as SLAs and customer satisfaction surveys
Application process
- You can apply by sending your resume through the application form as soon as possible
Our take
Relex offers a software platform deployed by retailers to help decide which products to buy and when. By leveraging AI-driven demand forecasts, and by automating retail supply chains, grocers are empowered to meet consumer demand whilst reducing food waste.
Retail food waste accounts for a good chunk of the millions of tonnes of food wasted each year, contributing a significant amount to global greenhouse gas emissions. With Relex, retailers can greatly reduce their own impact to this problem - which is becoming increasingly attractive in the wake of accelerating environmental concerns.
Boasting a valuation in the billions, and serving renowned clientele such as Lidl, Marks & Spencers and WHSmith, it is clear that Relex has found its place in the market. The company has been investing in refining its product so it can better meet retailers’ changing supply chain needs, including with the addition of AI tool Relex-GPT which makes client operations even more efficient.
Freddie
Company Specialist at Welcome to the Jungle
Insights
22% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2022
$563.9m
GROWTH EQUITY VC
Feb 2019
$200m
GROWTH EQUITY VC
Total funding: $798.1m
Company benefits
- Hybrid, office and fully remote options (hybrid and office as standard)
- Health Insurance, Occupational Health Services and Employee Assistance Programme
- Modern offices with free snacks, drinks and a warm welcome for dogs
- Two paid charity days every year for volunteering
- An annual bonus
- Two paid team days every year
Company HQ
Pasila, Helsinki, Uusimaa
Leadership
Johanna Småros
(Co-Founder & Chief Sustainability Officer)Formerly worked as both Director and CMO for the company. Before this, spent nearly 7 years at Helsinki University of Technology as a Researcher.
Michael Falck
(Co-Founder)Formerly acted as President of the North America branch of Relex. Has experience in Research at both Helsinki University of Technology and Eindhoven University of Technology.
Mikko Kärkkäinen
(Co-Founder & CEO)Previously acted as Project Manager for Helsinki University of Technology and as a Supply Chain Consultant for Sedecon Consulting.
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