HR Generalist, Commusoft
£38-38.5k
2+ days a week in office (Near Elephant & Castle underground station)
Field service management software
Be an early applicant
Field service management software
21-100 employees
Be an early applicant
£38-38.5k
2+ days a week in office (Near Elephant & Castle underground station)
21-100 employees
Company mission
To educate and empower field service companies to provide world-class customer journeys.
Role
Who you are
- A proactive and independent HR Generalist with 3-5 years of experience to support our People department in both the US and UK
- 3-5 years of experience in a People or HR Generalist role
- CIPD Associate Level qualified or currently working towards qualification
- Sound understanding of UK employment legislation and HR best practice. US legislative knowledge and best practice methods are not a “must” as training is available
- Experience supporting or delivering people initiatives that contribute to business performance
- Degree (or equivalent experience) in Human Resources, Business Management, or a related discipline
- Excellent communication and relationship-building skills with the confidence to influence stakeholders at all levels
- Strong analytical and problem-solving abilities with a practical, solutions-focused approach
- Commercial awareness and the ability to align people initiatives with business priorities
- Highly organised, with excellent attention to detail and the ability to manage multiple priorities
- Empathetic, approachable, and able to handle sensitive situations with professionalism and discretion
- Adaptable, resilient, and committed to continuous improvement
- And you’d probably like to know that we have a hybrid working model (8 days a month in the office minimum) but it is an open door so feel free to come in more if you'd like! Please note that for the first month you will be required to come in full-time 8.30am-5.30pm
What the job involves
- You'll provide expert guidance across all aspects of the employee lifecycle, ensuring our people practices support business objectives and foster a positive, high-performing workplace
- This is a varied role that combines HR data management, legal compliance, and hands-on HR delivery
- You'll work collaboratively with managers to strengthen capability, improve employee experience, support organisational change, and develop initiatives that enable both our people and our business to thrive
- Partner with the Group Head of People to understand organisational priorities and translate them into practical people initiatives
- Provide commercially focused HR advice that supports business performance and long-term growth in both the UK and US
- Identify workforce challenges and recommend solutions that improve engagement, capability, and retention
- Partner with the Head of Talent and Senior HR Associate to ensure best HR practices are in place across the organisation
- Partner with the Finance Department to support payroll, benefits and compensation management
- Support the performance management cycle, helping managers set objectives, provide meaningful feedback, and create development plans
- Contribute to talent development initiatives that identify, nurture, and retain high-potential employees
- Create, conduct and manage training sessions on the employee life cycle and HR policies
- Provide onboarding support for new joiners alongside reporting managers
- Provide guidance on employee relations matters, including disciplinary processes, grievances, absence management, and conflict resolution
- Promote positive employee relations through fair, practical, and legally compliant HR advice
- Assist with organisational change programmes, including restructures, TUPE transfers, policy implementation, and other business transformation initiatives
- Support managers through periods of change by providing practical advice and ensuring clear communication
- Help embed change successfully while maintaining employee engagement
- Produce and interpret HR metrics, including headcount, employee turnover, absence, engagement, and other key people indicators
- Support HR audits, surveys, and reporting activities to ensure compliance and identify areas for improvement
- Use data and insights to help shape future HR initiatives and decision-making
- Collaborate with others to manage the HRIS and other HR platforms
- Support the Head of People and Finance Department in managing UK and US HR policies and procedures to ensure best practices are upheld
Salary benchmarks
Our take
Though field services companies are vital for the continued operation of just about everything, they have lagged behind other industries in having specialised solutions for managing their operations. Commusoft exists to change that, providing plumbers, electricians, builders, and trades companies of all stripes with a platform that allows businesses to plan and schedule jobs, provide costing and quotes to customers, and handle client communications from a single application.
While other companies are operating in the field, Commusoft stands out in the market with its focus on its simplicity and digital invoicing functionality which is far more flexible than that provided by competitors.
Commusoft was founded in the UK but in 2019 began its international expansion, opening an office in Chicago to grow into the North American market. Having established a strong presence in the UK its main objective is currently to grow its market share in the US, recruiting teams on both sides of the Atlantic to capture a piece of the enormous American field services sector.
Freddie
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Company HQ
London, UK
Leadership
Jason Morjaria
(Founder & CEO)Prior to founding Commusoft, Jason founded Oprillo and spent nearly 10 years at Pay2bill as a Consultant.
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