Technical Support Engineer, Invicti
More information about location
Office located in North Lamar, TX
Cyber security for web services and apps
Be an early applicant
Cyber security for web services and apps
201-500 employees
Be an early applicant
More information about location
Office located in North Lamar, TX
201-500 employees
Company mission
To deliver application security with zero noise.
Role
Who you are
- You’re someone who loves a good challenge and will stop at nothing to find one (or many) solutions
- Your curiosity knows no bounds and no technical puzzle is too tough
- You're all for asking questions in a gallant effort to find the most efficient resolution
- You're into learning new and known things and find yourself scrolling subreddits for the latest and greatest on the future of web and cyber security
- 3 to 4 years of proven working experience in enterprise technical support, IT support or as a technical engineer
- Located within Austin, TX with the ability to come into office once weekly
- Excellent interpersonal skills
- Solid written and verbal communication skills
- Expertise of Windows and general desktop support issues
- Detailed knowledge of HTTP protocol
- Basic TCP/IP and other networking concepts
- Familiarity with network tools such as Fiddler and Wireshark
- Understanding of basic web development, HTML, and SQL
- Comprehension of basic security topics such as XSS and SQL Injection
- Experience with operating systems Windows and Linux
- Fundamental knowledge of Docker
- An ability to work remotely as part of a virtual team
What the job involves
- Providing high-quality technical support to Invicti’s enterprise customers
- Delivering technical solutions to both technical and non-technical end-users via phone, our support system, and other channels as needed
- As a Technical Support Engineer here at Invicti, you'll provide enterprise-level technical assistance to our rapidly growing global customer base, ensuring that both technical and non-technical end users receive effective solutions through various channels
- Resolving and taking full ownership of reported customer issues by means of research, diagnosis, troubleshooting, and identifying solutions
- Your expertise will be critical in maintaining customer satisfaction and overall success
- Remotely connecting to customers’ installations to troubleshoot technical difficulties
- Evaluating deeper insights into the challenges faced by customers by reviewing product log files
- Escalating unresolved support tickets to tier 2 support
- Providing prompt and accurate feedback to customers
- Ensuring proper documentation and resolution of all technical inquiries
- Collaborating with the Invicti sales team, resellers, and distributors with technical queries
- Proposing new technical content to be shared within Invicti’s social media articles, blog postings, and other means of communication with our customer base
Our take
Tackling the countless false positives often generated by application security software, Invicti Security develops security programmes for web services and applications that aim to save developers and engineers hundreds of hours of time. Using proof-based scanning technology, software issues in all corners of an application can be fixed quickly and infrastructure vulnerabilities nipped in the bud before they become a problem down the line.
Even before its buyout by Summit Partners in 2021, Invicti, built from a merger of Acunetix and Netsparker, was positioned as a global leader in the AppSec industry for more than 15 years.
Since its buyout by the alternative investment fund, Invicti has risen further in prominence and visibility by becoming available on the Amazon Web Services Marketplace in November 2022. This move will streamline Invicti customer purchases and allow for even easier deployment of the “zero noise” web security services on the cloud. Put simply, Invicti’s availability on AWS will help it reach an even larger customer base than its already 700-strong company users, boding well for its future growth.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (1 round)
Mar 2018
$40m
GROWTH EQUITY VC
Total funding: $40m
Company benefits
- Work life integration is deeply important to us – we have events, team outings, and happy hours
- Remote working in place while we continue to navigate our new normal
- Competitive compensation
- Ongoing recognition & rewards
- Have your birthday, every birthday off!
- Culture that emphasizes personal and professional growth
- Company wide engagement programmes that have employees’ wellbeing at heart and our Employee Assistance Programme
- Company provided Private Medical Plan
Company HQ
Clarksville, Austin, TX
Articles
Leadership
Ferruh Mavituna
(Strategic Advisor)Currently Board Member at Deepinfo. Previously Security Engineer at Portcullis Computer Security Ltd, Founder and Technical Manager at R87 Web Application Security Solutions and Security Consultant at Ebay.
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