Technical Support Specialist, Iterable

$60-93k

+ Equity

CSS

HTML

JavaScript

Zendesk

JIRA

Junior and Mid level

Remote from US

Growth marketing platform

Be an early applicant

Growth marketing platform

501-1000 employees

B2BEnterpriseMarketingData Integration

Be an early applicant

$60-93k

+ Equity

CSS

HTML

JavaScript

Zendesk

JIRA

Junior and Mid level

Remote from US

501-1000 employees

B2BEnterpriseMarketingData Integration

Company mission

Iterable's mission is to connect people with products that bring them joy.

Job

Company

Role

Who you are

The Technical Support Specialist is a great opportunity for someone with an aptitude to learn, a love of problem-solving, and a passion for tech and startups
Strong desire to teach new customers about the platform
Ability to answer product and technical questions
Passion for startups, software, and SaaS products
Demonstrated ability to solve technical problems

Desirable

Previous experience in a B2B technical support role at a SaaS company
Experience with email, push or SMS platforms
Experience with JIRA or Zendesk
Familiarity with APIs, email infrastructure, DNS, HTML, CSS, and Javascript

What the job involves

You'll work on important problems and with customers from the very first day
Become an Iterable product expert
Answer customer questions over email, live chat, Zendesk and phone
Categorize customer inquiries
Write and update support articles
Escalate issues to Customer Success Managers and the Engineering team
Deliver excellent customer service to delight Iterable customers

Our take

Iterable is a growth marketing platform that enables brands to create, execute and optimize cross-channel campaigns. The company aims to complement and support marketers in creating effective user engagement campaigns throughout the sales funnel, and across all channels.

The global omnichannel retail commerce platform market is expected to grow to $14.6 Billion by 2026. The opportunity within this sector has bought with it considerable competition for Iterable, including Punchh, RedPoint and 6Sense. Despite this, the company has firmly established a name for itself and now has over 800 customers (including DoorDash, Fender, Calm, Box, and Cars.com).

After raising significant funding in 2021 and a controversial change in leadership that same year, Iterable is investing in several sales-focused AI technologies in order to appeal to enterprise companies. According to the CEO, the company is gearing up for a possible initial public offering.

Steph

Company Specialist at Welcome to the Jungle

Insights

Top investors

-3% employee growth in 12 months

Glassdoor (3.2)

Company

Funding (last 2 of 6 rounds)

Jun 2021

$200m

SERIES E

Dec 2019

$60m

SERIES D

Total funding: $342.2m

Company benefits

Paid parental leave
Pension plan
Medical, dental, vision, & life insurance
Balance Day (First Friday off every month)
Fertility & Adoption Assistance
Flexible PTO
Daily lunch allowance
Monthly Employee Wellness allowance
Quarterly Professional Development allowance
Pre-tax commuter benefits
Complete laptop workstation

Company HQ

Financial District, San Francisco, CA

Leadership

Andrew Boni

(CEO & Co-Founder)

Previously Application Services Developer at Boston College for 3 years and Lead Web Developer at Kollaboration Boston for 9 months

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