Engineering Manager, Trustpilot
+ Bonus and RSU
Consumer review website
Open for applications
Consumer review website
501-1000 employees
Open for applications
+ Bonus and RSU
501-1000 employees
Company mission
To bring people and businesses closer together to create ever-improving experiences for everyone.
Role
Who you are
- We're looking for someone who finds satisfaction in solving problems that deliver immense value to both our customers and our internal teams
- An experienced Engineering Manager with a solid technical background as a software engineer
- Someone who thrives working in areas without clear ownership boundaries
- Experience working with or supporting commercial teams and understanding their challenges
- Comfortable working with and optimising existing systems
- A natural collaborator who can work effectively across team boundaries and act as a diplomat when needed
- Experience with cloud services such as AWS and microservices architecture
- Someone who values impact and supporting others over strict ownership of features
- Ideally familiar with integrating systems like Salesforce or similar CRM platforms
- A problem-solver who can take abstract support issues and turn them into concrete technical solutions
- Enthusiastic about empowering people on your teams to be at their best
What the job involves
- We are seeking an Engineering Manager who can lead a team focused on improving support systems and self-service capabilities across Trustpilot
- You'll work across different areas of our platform acting as the biggest enabler of scaling for sustained growth of the company within the SMB market
- Leading a team of around 6 engineers focused on improving self-serve capabilities to improve the internal workflows and systems used by our support and account management teams
- Developing and supporting a great team of skilled and motivated engineers through clear expectations, feedback and regular 1:1s
- Balancing delivery with sustainable engineering practices while managing risks and dependencies
- Building a positive and high-performing work environment based on transparency, accountability, and trust
- Defining and prioritize deliverables for new products/enhanced functionality, coordinating cross-functional scoping and feasibility to support business and customer needs
- Managing and mitigate high-risk elements of initiatives, effectively communicate issues, risks, and dependencies with stakeholders, escalating where appropriate
- Works across team boundaries to identify and solve support pain points throughout our platform
- Enables customers to perform tasks themselves that currently require manual support intervention (e.g., changing VAT numbers, setting up paid plans on second domains)
- Streamlines processes that currently require support staff to switch between multiple systems like Salesforce and our admin app
- Facilitates cross-functional collaboration to implement solutions that improve efficiency
Our take
Fuelled by the rise of the consumer voice, Trustpilot started out from the vision that a brand's future is trust and transparency powered.
Since launching, Trustpilot has over 167 million reviews across the 714,000+ websites on its platform, with new reviews being added every single second. The company works hard to make sure customers are reading reviews based on real experiences and take an active stance in combating fake reviews. This includes forming a partnership with Veriff to offer identity verification services to the community.
Trustpilot earns a majority of its revenue from companies that subscribe to its services. This enables companies to collect reviews at key moments in customer journeys, showcase their reviews elsewhere, and unlock customer insights. The company is entering a new period of growth as it navigates a renewed strategic direction, fuelled by a successful IPO in 2021.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Mar 2019
$55m
SERIES E
Jan 2017
$7.3m
LATE VC
Total funding: $179.2m
Company benefits
- Maternity & Paternity pay
- Train travel scheme
- '20% time' - work on anything you’d like
- 28 days holiday (excl. bank holidays)
- Work from home opportunities
- Pension and life insurance
- Full access to Headspace
- Regular events and socials
- Health cash plan, online GP, 24/7, Employee Assistance Plan
- And more! (Varies by location)
Company HQ
København K, København
Leadership
Peter H. MĂĽhlmann
(CEO)Started the company when his parents started shopping online. At the time, they were studying at Aarhus University
Salary benchmarks
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