Technical Customer Success Manager, monday.com
$82-95k
Plus opportunity to receive and/or earn a discretionary bonus and/or equity
3+ days a week in office
A global software company transforming how businesses run
Be an early applicant
A global software company transforming how businesses run
1001+ employees
Be an early applicant
$82-95k
Plus opportunity to receive and/or earn a discretionary bonus and/or equity
3+ days a week in office
1001+ employees
Company mission
To empower organisations of any size to run better, faster, and smarter.
Role
Who you are
- Support Sales on-demand by quickly responding to risk and growth opportunities
- This role requires the ability to build trust and leave a strong impression quickly, often within a few sessions, before moving on to support the next account
- This role requires a proactive approach, identifying customer signals and escalating to Sales before further action occurs
- Define and help customers achieve key business goals in short, high-impact engagements
- Engage 1:1 with targeted customers at key points in the customer journey to ensure the adoption of monday.com and growth
- Take part in and occasionally lead digital engagement initiatives such as CS Office Hours, webinars, or targeted campaigns
- Contribute to team enablement and knowledge by sharing best practices, success stories, and scalable approaches
- Represent the voice of the customer and influence the product development roadmap
- Collaborate closely with Sales to ensure a seamless customer journey, acting as a trusted advisor during key account touchpoints
- 1-2+ years of B2B customer success, or customer-facing experience working with accounts of various sizes
- Proven ability to switch context quickly and manage multiple accounts at different lifecycle stages simultaneously
- Comfortable working in a fast-paced environment and delivering impact through short-term, high-value engagements
- Strong collaboration skills and experience working cross-functionally, especially with Sales teams
- Proactive mindset. Able to identify signals and initiate value-driven conversations quickly
- Superb written and verbal communication skills
- Positive attitude, solution-oriented, with strong self-management and organizational skills
- Ability to take initiative and adapt
- Strong customer-facing and presentation skills
- BA or BS degree
What the job involves
- This is a unique opportunity to join a new and innovative team within the Tech Touch organization, where you'll help shape the future of how we drive growth and retention at scale
- The Tech CS team delivers strategic expertise to help customers grow, retain, and scale with monday.com. Our AI-driven infrastructure ensures we engage the right client at the right time for maximum impact
- As a Tech CSM, you’ll play a key role in this mission
- Tech CSMs work across multiple customer motions, applying deep product knowledge and success strategies, whether in 1:1 engagements for high-impact goals or by running 1:many programs to influence target segments
- We focus on supporting accounts without a dedicated CSM by partnering with Sales and leveraging best practices, high technology, and robust customer data to identify and deliver measurable value through more advanced use of monday.com
- We're redefining proactive customer engagement through a blend of AI-powered insights, human connection, and rapid consultation, and we're looking for curious, adaptable, and customer-obsessed individuals to help us lead the way
- Our team is growing, and we’re hiring a Tech CSM to support, retain, and grow customers by leading initiatives and collaborating with cross-functional stakeholders
- Part coach, consultant, and product expert, our Tech CSMs are passionate about helping customers enhance collaboration and drive long-term success with monday.com
Our take
Monday.com is a customisable work OS where teams create and shape workflow apps in minutes to plan, run, and track their processes, projects, and operations for organisations of all sizes. The code-free platform adapts to shifting needs quickly, liberates teams from manual grunt work, and connects teams in a collaborative work space.
The company’s products are gaining increasing popularity with customers seeking ways to manage employees who are increasingly working from home. Within the collaboration tools market, Monday.com hopes to position itself as the ever-powerful and smart go-to place to get an overview of everything that’s happening in teams, with low chat noise and no need for technical knowledge to gain understanding. It's been picked up by over 150,000 companies worldwide including household brands such as Coca Cola, hulu and Universal Music Group.
Monday went public in 2021 at a valuation of about $2 billion and its revenue and subscription base has continued to grow despite economic headwinds in the overall tech sector. Long term, the founders believe they can grow the company to a secure No. 1 spot. They plan to do this by capitalising on the growing uptake of remote working and no-code customisation over the next decade.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
13% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jul 2019
$150m
SERIES D
Jul 2018
$50m
SERIES C
Total funding: $234.1m
Company benefits
- Equity benefits
- Wellness benefits
- Pet-friendly office
- Work from home opportunities
- Health insurance
Company values
- Transparency
- Impact
- Data-driven
- Ownership
- Inclusivity
- Accountability
Company HQ
London
Articles
Leadership
Roy Mann
(Co-CEO)Previously CTO at Wix and two-time former CEO of internet startups.
Eran Zinman
(Co-CEO)Founded Conduit Mobile, and has extensive software development experience.
Salary benchmarks
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