UX Researcher, Tailscale

• 5+ years of experience in UX research or related applied research field
• Strong quantitative research skills: survey design, experimental methods, statistical analysis
• Solid usability testing skills across both moderated and unmoderated methods, and expertise using one or more testing platforms
• Fluency with quantitative data analysis: experimental design, survey methodology, and inferential statistics
• Experience independently managing study logistics: recruiting, scheduling, compensation
• Clear, effective communicator who can tailor findings for product and engineering audiences
• Experience working in a SaaS or B2B product environment
• You've worked in SaaS, B2B, or enterprise product environments and have worked on research that supports product-led growth
• You have a background in human factors, behavioural psychology, HCI
• You like running studies end-to-end to solve a UX problem, and find satisfaction in the craft of well-designed research series focused on small details of the experience
• You're interested in how users find, try, and adopt products: acquisition and activation questions energize you
• You are comfortable running scrappy, quick research projects but know when to seek greater rigor
• You're early-mid-career looking for room to grow, and not looking for immediate strategic ownership
• Frequently cited statistics show that people who identify with historically marginalized groups are likely to apply to jobs only if they meet 100% of the qualifications. We encourage you to help us break that statistic!

Desirable

• This is a dedicated growth research role. You'll run studies — usability testing, survey research, experimental studies — and collaborate on findings with the Product Growth team
• The role is specifically focused on growth-related product surfaces, onboarding flows, acquisition and activation funnels, and the questions that emerge from the growth team's experiment pipeline
• It is not focused on generative research for new product development; you will be helping tune and refine delivery of value, though you will partner with other researchers to identify and address fundamental product issues that limit product-led growth
• You'll report to the design manager and work most closely with the Growth PM and Growth Designers on a day-to-day basis
• The staff UX researcher will be your primary resource for methods and bigger-picture research context
• The role is designed to grow from running studies from the team's pipeline and building domain expertise, towards owning the research agenda for growth-related areas with increasing independence
• Run growth research studies. Your core responsibility is conducting research that supports the growth team's experiment pipeline and tactical questions
• Own the full study lifecycle for growth research: scoping, recruiting, conducting, analyzing, and communicating results
• Design studies and instruments to conduct evaluation and diagnostic discovery for adoption experiences. This includes:
• Behavioural research: moderated and unmoderated usability tests for both formative and evaluative goals. You should be comfortable with experimental methods and able to navigate quantitative statistics for user research
• Interviews, mixed methods, and longitudinal studies (eg diary studies) with users and representative populations
• Standalone surveys and feedback forms (triggered at different parts of the adoption lifecycle)
• Analyse behavioural data available from logs and use that to inform research thinking, validate hypotheses, and triangulate with experimental/unmoderated test data
• Look through other data (community forums, feedback forms, etc.) to proactively identify research opportunities
• Identify user needs during trial, proof of concept, and adoption phases
• Model and map adoption behaviours, and define personas accordingly
• Over time, work towards surfacing research opportunities independently and managing a research program for the growth team
• Partner with the growth team. You'll work directly with the Growth PM and Growth Designers to translate hypotheses into study designs and bring findings back in actionable formats
• Help the growth team test and validate designs
• Identify frictions and problems with product adoption
• Based on research insights, suggest experiment and design ideas
• Work in tandem with the growth team's experiment and A/B testing cadence
• Communicate often and quickly about ongoing work, and involve them deeply in the research process as appropriate
• Build growth domain expertise. The first six months are primarily about learning the product, the growth model, and what the team has already tested and learned
• Develop expertise and deep knowledge in how users find, try, and adopt Tailscale
• Over time, extend into adjacent revenue-facing areas: pricing and packaging research, billing and SKU questions
• Collaborate with other researchers to find and address research questions related to the above