Product Support Specialist, Andros
Credentialing
$63-70k
Provider network management & medical credentialing services
Be an early applicant
Provider network management & medical credentialing services
101-200 employees
Be an early applicant
$63-70k
101-200 employees
Company mission
To transform a deeply underserved part of the healthcare market - provider networks - with technology that helps create access to quality health care.
Role
Who you are
- Analytical Thinking: Break down complex technical problems into actionable steps
- Adaptability: Thrive in a fast-paced environment and adjust to changing priorities
- Resourcefulness: Comfort working with limited information or documentation to reach solutions
- Ownership: Sees escalations through to closure with minimal oversight
- Empathy: Understand and address client frustrations with patience and care
- Technical Curiosity: Natural drive to understand how systems work
- Cross-Team Communication: Clearly convey technical details to non-technical stakeholders
- Coaching & Mentorship: Uplift and support others in their development with tact and approachability
- Data-Driven Mindset: Recognize patterns and use support data to guide improvements and decision-making
Desirable
- 3+ years in a technical or product support role within a SaaS or tech environment
- Experience with one or more of the following tools: Jira, Confluence, Salesforce, Google Workspace, or GitHub
- Familiarity with APIs, integrations, data mapping, and debugging tools such as Postman
- Proven ability to collaborate with Engineering and Operations teams to diagnose and resolve complex issues
- Excellent written and verbal communication skills for both technical and non-technical audiences
- Credentialing experience a plus
What the job involves
- The mission of the Credentialing Product Support Specialist III is to own the toughest technical problems across Andros products by investigating, debugging, and partnering cross-functionally to get to resolution fast
- This role ensures the timely resolution of complex client issues, empowers internal teams through enablement, and continuously refines processes to improve client experience and product stability
- Advanced Troubleshooting and Escalations:
- Investigate and resolve escalated technical issues requiring in-depth analysis across multiple systems
- Partner with Engineering and Operations to address bugs, integration issues, and product challenges
- Manage the full lifecycle of escalations, from triage to client communication to resolution documentation
- Internal Enablement and Documentation:
- Mentor Product Support Specialists to develop technical troubleshooting and system analysis skills
- Translate complex findings into accessible documentation and enablement content
- Contribute to the knowledge base and internal playbooks with detailed technical content
- Collaborate with Product and Engineering to document known issues, dependencies, and workarounds
- Process Improvement:
- Provide structured feedback on issue patterns, root causes, and product quality improvements
- Support incident response efforts with technical context, logs, and postmortem documentation
- Partner with management to refine escalation and incident management processes
- Recommend workflow and tooling enhancements to improve team efficiency and cross-functional collaboration
Our take
Andros, created when CredSimple acquired Glenridge in 2020, serves as a two-pronged healthcare tech service. On the one hand, it helps providers get credentialed and paid faster by payers, and on the other it helps these payers more rapidly and easily expand their healthcare provider network.
It does this through a data-rich platform that connects all players in the healthcare provider network ecosystem, pooling and analyzing network information and expediting typically drawn-out and laborious admin processes. All in all, Andros promises a much-needed digital overhaul for the US healthcare industry, where administrative costs alone reportedly account for up to 30% of overall costs.
By facilitating data-sharing and growth between networks, Andros’ solution can hopefully help trim down some of the excessive costs associated with a fragmented payer market. The company is making strong headway in an industry that's increasingly looking for data- and AI-driven solutions, as healthcare becomes less and less reluctant to digitally transform.
Steph
Company Specialist at Welcome to the Jungle
Insights
-7% employee growth in 12 months
Company
Company HQ
Flatiron District, New York, NY
Leadership
Jeff Fritz
(CEO)Chairman at Reemo Health, and Mentor to Software CEOs at the Minnesota Emerging Software Advisory. Former CEO and Board Director at Revel Health.
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