Senior Product Management Specialist, Mastercard
Attributes & Insights
CA$94-138k
Some travel required
Global payments technology company
Be an early applicant
Global payments technology company
1001+ employees
Be an early applicant
CA$94-138k
Some travel required
1001+ employees
Company mission
To connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible.
Role
Who you are
- The ideal candidate will have experience in product management, payments, financial services, analytics, or a related field, with demonstrated experience analyzing transaction-level, customer, and usage data to inform product strategy
- The candidate should possess strong analytical and problem-solving skills, intellectual curiosity, and the ability to translate complex data into actionable product insights
- Experience analyzing transaction-level, customer, or usage data to identify trends, anomalies, growth opportunities, and product improvement areas
- Proficiency with SQL, advanced Excel, and dashboarding or visualization tools such as Power BI, Tableau, or similar platforms
- Ability to define product KPIs, build performance reporting, and communicate insights that inform product decisions and stakeholder discussions
- Familiarity with statistical analysis or data science techniques, including trend analysis, segmentation, hypothesis testing, and data-driven decision making
- Product management mindset with the ability to connect customer needs, product capabilities, usage trends, and business outcomes
- Excellent written, verbal, and presentation skills, with the ability to translate complex data and product topics for business and technical audiences
- Knowledge of transaction processing, card-not-present payments, authorization flows, or network products is a plus
What the job involves
- The Senior Specialist will support Account Status Inquiry (ASI) as a data-driven product manager focused on understanding customer usage, evaluating product performance, and translating insights into product actions
- This role will analyze ASI adoption across regions, customers, segments, and use cases to identify growth opportunities, product improvements, and customer value drivers
- The specialist will partner with regional, sales, engineering, and customer success teams to strengthen ASI reporting, support adoption, develop product documentation, and contribute to data-backed business cases for future enhancements
- This role will help improve visibility into ASI utilization, identify underpenetrated customer and regional opportunities, and support roadmap decisions that drive adoption, customer value, and product growth
- Develop strong product knowledge of Account Status Inquiry and the broader Attribute & Insights suite of products, including customer use cases, product rules, transaction flows, and value drivers
- Analyze ASI usage, transaction trends, customer behavior, regional performance, and segment-level adoption to identify growth opportunities, product improvement areas, and customer value drivers
- Build and maintain KPI reporting and performance summaries that clearly communicate ASI usage, adoption, revenue opportunities, customer impact, and product performance trends
- Translate data insights into product requirements, enhancement recommendations, business cases, best-practice use cases, and customer-facing value narratives
- Support customer, regional, partner, and internal product/sales inquiries by using product knowledge and data analysis to diagnose trends, answer questions, and recommend next steps
- Collaborate with cross-functional teams to support successful product launches, enhancement delivery, reporting improvements, and operational readiness
- Create and maintain product documentation, best practices, sales materials, operational processes, and customer enablement content
Our take
Mastercard is in the global payments business, and operates the world's fastest payments processing network. Its products and solutions have become central to everyday commerce across the world, in activities ranging from shopping and travelling to running businesses.
As the economy has become more and more digitized, Mastercard has been a leading player in helping businesses and individuals across the globe embrace card payments and digital banking. One of the world's largest companies, its revenue has seen consistent gain in the last 20 years.
The challenge for modern payments companies is that payments are always changing, as seen in the astronomical rise of contactless payments over the last decade. Mastercard's acquisition of blockchain systems, and an overall focus on leveraging its technology towards a digital economy, has placed the company in good stead to keep up to date with current trends, like cryptocurrency, in the digitized payments world.
Steph
Company Specialist at Welcome to the Jungle
Insights
21% employee growth in 12 months
Company
Company HQ
Purchase, Harrison, NY
Leadership
Michael Miebach
(CEO)Michael has served in a variety of roles at the company, including President and CPO. They are currently a Board Member at IBM, Accion, the World Resources Institute, the US-India Strategic Partnership Forum, and the Metropolitan Opera. They are also a Trustee of USCIB.
Salary benchmarks
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