Senior Associate of POS Support, Shift4
MCE
Commerce-enabling technology
Job no longer available
Commerce-enabling technology
1001+ employees
Job no longer available
1001+ employees
Company mission
To power commerce through our bold and determined spirit, and deliver the most trusted, comprehensive commerce experience.
Role
Who you are
- High school diploma or equivalent required
- 2+ years of technical support/troubleshooting experience
- Experience with credit card terminals, POS equipment, registers, touch screens, and scanners is a plus
- Excellent listening, written, and verbal communication skills
- Strong problem-solving skills with attention to detail
- Ability to handle multiple tasks simultaneously in a fast-paced call center environment
- Ability to interact and coordinate with other departments
- Adaptable to change and creative in problem-solving
- Proficient in relevant computer applications
- Bilingual (English/Spanish) is a plus but not required
- Experience in banking or credit card processing preferred
- Knowledge of customer service core principles and practices
- Familiarity with Microsoft Office Suite
What the job involves
- The POS Support Associate provides technical support for POS systems and credit card terminals
- This role diagnoses, troubleshoots, and resolves customer issues via multiple communication channels while maintaining high standards of customer service
- Representatives collaborate with internal teams and contribute to terminal/system performance improvements and merchant satisfaction
- Listen attentively to customer needs and concerns; demonstrate empathy while building rapport
- Identify and resolve terminal/POS system issues through logical troubleshooting
- Analyze call logs to identify trends and underlying problems
- Provide solutions by guiding merchants through corrective steps
- Research and resolve credit card terminal issues for merchants and external sales partners
- Receive and resolve inbound calls, emails, chats, tasks, and tickets
- Maintain cooperative and professional relationships with coworkers, supervisors, customers, and the public
- Complete projects under tight deadlines while managing competing priorities
- Demonstrate exemplary performance and attendance
- Be flexible in work hours to support 24/7 Call Center needs
- Perform other duties as assigned
Our take
An industry leader in integrated payment processing, Shift4 serves markets across North America, Europe and Asia. Its fintech solutions simplify complex payment ecosystems and power billions of transactions a year across many industries.
With hundreds of thousands of customers, Shift4 has developed hundreds of payment methods and processes a staggering $260 billion annually. Its clients include a large number of professional sports teams globally, as well as colleges and entertainment venues.
Interestingly for a company so far-reaching, the 1994-founded Shift4 only opened its stock with an IPO in 2020. Since then, it has established partnerships with companies such as the Minnesota Vikings American football team and software point-of-sale company Ingenico. This exemplifies the diversity of Shift4’s impressive client base.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Aug 2000
$7.3m
EARLY VC
Total funding: $7.3m
Company benefits
- Opportunities for career growth, skill-building, and advancement
- Wellness programs, including mental health resources
- Happy hours, office celebrations, and well-being initiatives
- Paid time off for relaxation and quality time with loved ones
- Various paid leave programs, including sick leave, parental leave, and more to support life's important moments
- Flexible work schedules empower you to manage your commitments effectively
- Employee-nominated "Top Gun Program" to recognize exceptional individuals
Company HQ
Center Valley, PA
Leadership
D. Taylor Lauber
(CEO)Formerly Principal at The Blackstone Group, Executive Relationship Manager at Merrill Lynch, Director of Technology at Lois Schneider Realtor and Project Manager at United Bank Card.
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