IT Operations & Security Manager, Kikoff
$135-165k
+ Equity
More information about location
Personal finance & credit building platform
Be an early applicant
Personal finance & credit building platform
101-200 employees
Be an early applicant
$135-165k
+ Equity
More information about location
101-200 employees
Company mission
To provide refreshingly fair, effective and simple pathways to meet your financial goals.
Role
Who you are
- A systems thinker who can balance technical requirements with business needs, define an IT strategy and roadmap
- Someone who understands the reasoning behind IT best practices and can thoughtfully apply them to different scenarios
- Self-motivated problem solver who takes initiative and follows through on projects
- Skilled at prioritizing competing demands in a fast-paced environment
- Experienced with modern SaaS and cloud-based IT infrastructure including security reviews
- Adept at translating technical concepts for non-technical stakeholders
- Committed to continuous learning and staying current with emerging technologies and security practices
- Background in IT support, operations, or security with demonstrable achievements
- Experience with Google Workspace, Zoom, JIRA, Slack administration (including workflows), and MDM systems preferred
- Familiarity with compliance frameworks (SOC2, PCI) and tools like Drata or Vanta
- Relevant certifications such as Certified Information Systems Security Professional (CISSP), or PCI Internal Security Assessor (ISA)
What the job involves
- We're seeking a dedicated IT Operations Specialist to maintain and enhance our technology infrastructure
- This multifaceted position is responsible for creating and maintaining both an effective and secure IT work environment across our organization
- The role encompasses physical IT management (networking, hardware, office technology) and digital administration (access management, security protocols, productivity and communications SaaS administration)
- You'll serve as the primary liaison between technology and business needs, ensuring our team has the tools they need while maintaining appropriate security controls and compliance standards
- This position will collaborate with various departments to support our growing organization's technical needs while implementing systems and processes that scale efficiently
- Manage the complete device lifecycle, including procurement, configuration, deployment, maintenance, and secure decommissioning of laptops and peripherals (Mac, Windows, Linux) for employees across multiple locations, ensuring consistent security standards and user experiences - especially during onboarding
- Plan and execute business continuity and disaster recovery procedures for critical IT systems
- Coordinate and drive risk impact assessments with stakeholders across the organization
- Manage regular security assessments, vulnerability scanning, penetration testing and implement remediation measures to address vulnerabilities
- Manage vendor relationships and contracts for technology products and services proactively managing costs
- Lead and coordinate cross-functional SOC2 and PCI compliance audits by interfacing with external auditors, documenting control implementation, gathering evidence, and working collaboratively with Compliance and Engineering teams to remediate findings
- Design and implement systems that satisfy multiple compliance frameworks simultaneously (SOC2, PCI, ISO27001, NIST800) to minimize redundant work and maximize efficiency
- Oversee workplace technology infrastructure including office network planning, WiFi optimization, bandwidth management, and maintenance of audio/visual systems like Zoom rooms to ensure reliable connectivity and productive collaboration
- Develop and maintain comprehensive IT policies and procedures aligned with industry best practices and compliance requirements
- Implement and manage identity and access management solutions, ensuring appropriate user authentication, authorization, and privilege management
- Create and optimize IT support workflows that balance timely assistance with appropriate security measures, including implementation of ticketing systems to track, prioritize, and resolve technical issues
- Establish performance metrics to measure support quality, resolution times, and system reliability, using data to drive continuous improvement
- Administer and optimize core platforms including Google Workspace, Zoom, JIRA, Slack (including automation workflows), and MDM systems to support business operations
- This role offers the opportunity to make a significant impact on our organization's technology foundation while developing broad expertise across multiple IT disciplines
Our take
Having a solid credit history is a fundamental building block for financial health and there is a large market of people looking to build or rebuild their credit scores. Roughly half of all American adults have subprime credit or no credit whatsoever, and it’s safe to say there is a demand for credit products tailored to beginners and builders.
Kikoff is a credit-building platform aimed at Millennials and GenZ. Their signature product helps consumers without a credit history to positively influence several key aspects of their credit score. This includes their payment history, how much they owe, and the length of their account history.
Kikoff's goal is to help customers across their entire financial journeys and create a simple and positive banking relationship: from stabilizing cash flows to accumulating savings, and building towards long-term goals such as a mortgage. The company plans to build out its technology and team, across all function areas, to bring new products to market in the future.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
37% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jun 2021
$30m
SERIES B
Jul 2020
$10m
SERIES A
Total funding: $42.5m
Company benefits
- Medical, dental, and vision coverage - Kikoff covers the full cost of health insurance!
- Stock Options
- Generous unlimited vacation policy to help you recharge
- Regular team building events to help you get to know the Kikoff team and soo much more!
Company HQ
Financial District, San Francisco, CA
Leadership
Cynthia Chen
(Co-Founder & CEO)An experienced Chief Revenue/Risk Officer, Cynthia has worked at OnDeck, LendingHome and Figure. Co-founded Figure in 2018, and Kikoff in 2019.
Christophe Chong
(CTO)Experience as a Software Engineer at Facebook from 2016-2019, and Head of Growth at Lime between 2018-2019. Co-founded Kikoff in 2019.
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