IT Help Desk Team Lead, IXL Learning
$80-120k
More information about location
Office located in San Mateo, CA
E-Learning providers
Open for applications
E-Learning providers
1001+ employees
Open for applications
$80-120k
More information about location
Office located in San Mateo, CA
1001+ employees
Company mission
To make educational experiences better for everyone.
Role
Who you are
- BS/BA degree required
- 7+ years of hands-on help desk experience, strong troubleshooting, and problem-solving skills with the ability to work well with all teams across the organization
- 2+ years of help desk management or team lead experience, with the ability to manage, coach and develop team members
- Experience with macOS, Windows and Linux systems and A/V conference room support
- Mobile device management (MDM) experience
- Demonstrate exceptional leadership by building and scaling a high-performing Help Desk team that thrives in a dynamic environment
- Use your advanced troubleshooting skills to solve complex technical challenges while collaborating effectively with teams across the organization
- Excel in both written and verbal communication, delivering clear, concise messages to ensure alignment with employees at all levels
- Confidently juggle priorities in a fast-paced setting, making smart use of resources, and analyzing and enhancing current processes
- Bring a customer-first mindset and a genuine passion for enhancing the employee support experience
What the job involves
- IXL Learning, developer of personalized learning products used by millions of people globally, is seeking a Help Desk Team Lead
- The ideal candidate has experience leading a team of Help Desk Specialists in delivering exceptional customer service and resolving technical issues for employees
- You are passionate about delivering exceptional support and possess the ability to foster a culture of positivity and excellence.
- Provide leadership to our highly skilled and growing team of IT Help Desk specialists
- Champion an outstanding employee experience by ensuring timely, professional, and effective technical support that empowers our workforce to excel
- Solve complex challenges by troubleshooting employee issues and collaborating with our IT infrastructure team to deliver innovative solutions
- Keep everyone informed with proactive communication about critical technical updates, widespread issues, and impactful changes
- Assist in tech integrations during mergers and acquisitions across multiple teams
- Maintain onboarding and offboarding processes, ensuring employees have seamless access to the tools, software, and systems they need
- Assist with asset allocation and optimizing information security across the organization
- Support macOS, Windows, and Linux systems
- Administer systems like Google Workspace, Vonage, Azure AD, and other tools
Our take
IXL Learning has been creating software solutions for education since the late 90s and claims to have more than 13 million students using its service. The personalized learning platform has grown and developed since the late 90s internet boom and become more responsive and tailored to each of its students' needs.
This evolution has been achieved through breakthroughs in analytics software as well as numerous lucrative acquisitions by IXL. These buyouts have included Rosetta Stone, one of the global leading language learning platforms, Education.com and Vocabulary.com. IXL also facilitates Wyzant, the largest tutoring network in the US, and ABCya, which has published more than 300 educational computer games.
With a vast internet network of companies under its belt, IXL is still investing in innovation in the 2020s. In 2022, it acquired Curiosity Media which is responsible for Fluencia. This Spanish language learning app uses neuroscience research to perfect the learning of the Spanish language, exemplifying how IXL has grown from a revolutionary online learning platform to a multi-pronged investor in education. That being said, it still releases its own groundbreaking products such as the IXL Math "Takeoff" platform, a personalised whole-class instruction resource for teachers.
Freddie
Company Specialist at Welcome to the Jungle
Insights
1% employee growth in 12 months
Company
Company HQ
East San Mateo, San Mateo, CA
Leadership
Paul Mishkin
(CEO)Previously BA in Computer Science at Harvard University.
Salary benchmarks
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