Technical Writing Lead, Salesforce
$138.8-233.2k
World's leading CRM provider
Posted today
World's leading CRM provider
1001+ employees
Posted today
$138.8-233.2k
1001+ employees
Company mission
To empower companies to connect with their customers in a whole new way.
Role
Who you are
- 10+ years of experience in technical writing, content strategy, or curriculum development
- Proven experience in writing for industry-specific solutions and revenue management tools
- Strong understanding of Salesforce products and ecosystem
- Excellent writing, editing, and proofreading skills
- Ability to explain complex concepts in a clear and engaging manner
- Experience with content management systems and authoring tools
- Strong collaboration and communication skills
- Ability to manage multiple projects and meet tight deadlines
- A related degree required
Desirable
- Experience with internal and external enablement content development
- Salesforce experience
- Familiarity with Trailhead and its content development cycle
- Experience in developing content for specific industries such as Financial Services, Healthcare, Life Sciences, Communications, etc
What the job involves
- As a Trailhead Specialist for Industries and Revenue Excellence, you will be responsible for developing high-quality, engaging, and educational content that helps users understand and adopt Salesforce's industry-specific solutions and revenue management tools
- You will leverage your content strategy and curriculum development skills to create comprehensive learning paths that cater to a diverse audience
- Write and edit clear, concise, and engaging content that simplifies complex concepts
- Collaborate with subject matter experts, instructional designers, and other writers to ensure content accuracy and relevance
- Develop and execute strategic content plans for Trailhead modules, projects, and trails focused on Industries and Revenue Excellence
- Design and develop curriculum that addresses the learning needs of various user personas
- Use data and feedback to continuously improve content and learning experiences
- Ensure all content aligns with Trailhead's voice, tone, and accessibility guidelines
- Stay current with the latest Salesforce industry solutions and revenue management features
Our take
Salesforce is a global cloud computing company, best known for its on-demand, comprehensive customer relationship management (CRM) solutions. The company was launched to mitigate the doubts that business owners felt regarding third party companies holding their data.
By providing essential, customer-oriented CRM software, Salesforce places itself at the heart of digitised businesses. Furthermore, by building out its AI capabilities, the company removes the complexity of AI, enabling any business to deliver smarter, personalised and more predictive customer experiences.
Due to the continued innovation offered by the company, over 150,000 companies, both big and small, are growing their business with Salesforce today. Despite a tumultuous 2023 filled with activist investors, a boardroom shake-up and the unprecedented step-down of Co-CEO Bret Taylor, Salesforce continues to close several acquisition deals and managed to drive up its stock value by 96% from the end of 2022 to 2023.
Steph
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jun 2001
$46.9m
SERIES D
Nov 1999
$13.2m
SERIES C
Total funding: $64.5m
Company benefits
- With 9 standard holidays and four floating holidays, you get a total 13 paid days off each year
Company HQ
Financial District, San Francisco, CA
Leadership
Marc Benioff
(Chair & CEO)Previously Senior Vice President at Oracle Corporation for 13 years.
Parker Harris
(CTO)Previously worked as a Software Engineer for over six years. Harris also co-founded Left Coast Software.
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