Renewal Manager, Chainguard

• 2+ years of experience in B2B SaaS in renewals, customer success, account management, or sales, with direct ownership of customer contracts and commercial conversations
• Proven ability to drive renewals with predictability and deliver against gross retention targets
• Experience negotiating pricing and contract terms while maintaining strong customer relationships
• Strong project management and organizational skills, with the ability to manage multiple renewal cycles simultaneously
• Comfort generating quotes, preparing order forms, and maintaining CRM hygiene, ideally in Salesforce
• Ability to collaborate effectively with both technical and non-technical stakeholders
• High emotional intelligence, strong communication skills, and a proactive, problem-solving mindset
• Ability to operate with autonomy in a fast-paced, evolving environment and help build or improve processes where needed

Desirable

• As a Renewal Manager, Commercial at Chainguard, you will play a crucial role in ensuring the retention and long-term success of our Commercial segment
• You will own the renewal process for a defined book of business, managing contract renewals from initial outreach through close while delivering a thoughtful, value-driven customer experience
• This role sits at the intersection of Customer Success, Sales, and Ops. By owning renewals, you enable Customer Success to focus on adoption and outcomes, and Sales to focus on expansion and new business
• Your work ensures renewal conversations are timely, relevant, and aligned to customer value, while supporting Chainguard’s broader revenue and retention goals
• You will act as a trusted partner to customers, guiding them through renewal conversations with clarity, empathy, and confidence
• Attention to detail, comfort with negotiation, and strong cross-functional collaboration are essential, as you will manage a high volume of renewals while balancing customer needs with business objectives
• Renewal Management: Own the end-to-end renewal process for a portfolio of commercial customers, driving on-time renewals through proactive planning, customer engagement, and negotiation
• Commercial Execution: Generate renewal quotes, lead pricing and contract negotiations, and coordinate with Finance, Legal, and Deal Desk to ensure accurate and timely contract execution
• Forecasting & CRM Hygiene: Maintain accurate renewal data in CRM, including forecasts, risks, and renewal status, to provide clear visibility and predictable outcomes
• Risk & Retention Strategy: Identify renewal risks early and collaborate cross-functionally to mitigate churn and improve gross retention
• Process & Playbooks: Develop and refine renewal playbooks and operating processes to increase efficiency and improve on-time renewal rates