Account Executive, MaestroQA

Alliances

Salary not provided

Salesforce

Junior and Mid level

Remote from US

Call center quality assurance software

Job no longer available

Call center quality assurance software

21-100 employees

B2BEnterpriseAnalyticsTrainingCustomer serviceSaaS

Job no longer available

Salary not provided

Salesforce

Junior and Mid level

Remote from US

21-100 employees

B2BEnterpriseAnalyticsTrainingCustomer serviceSaaS

Company mission

To help companies across the world improve their customers' experiences with better customer support.

Job

Company

Role

Who you are

Highly ambitious, go-getter
Natural salesperson
Willing to travel a lot

What the job involves

This job is for a current Account Exeuctive (at the Mid-Market or Enterprise level ) that is looking to transition to and fast track their career into a director or manager of alliances position
We like to work on problems that are important but unpopular and rally the company around educating the target customers on why they should pay attention to this unpopular but important problem
To our surprise, management is broken at most companies and the result is individual contributors being under-skilled, under-developed, and the wrong people getting promoted and recognized
At the intersection of HR tools and Business Intelligence, there is a gaping unaddressed problem around optimizing people in their work. We have been fooling ourselves to think the real solution is making people more efficient when the root cause is figuring out how do we uplevel people’s skill, judgment, and intuition
There will be a software category called Performance Excellence and we are on a mission to help companies address this by building performance excellence cultures. What is a performance excellence program?
It’s about enabling team leads with the tools and guidance to go from average managers to great managers - managers that are excellent coaches to their team
It’s about enabling the individual contributors with access to their metrics to better own their performance, career trajectory, and skill development
The primary department we work with are Customer Service teams / Contact Centers today. We work with hundreds of customers - learn more at www.maestroqa.com

Our take

Customer service has emerged as one of the most important differentiator for consumer facing brands in recent years. However, building and maintaining quality customer support teams is difficult and expensive.

MaestroQA provides software that eases the burden on these brands through AI-powered quality analysis of agent calls. Crucially, the system integrates with some of the most popular CRMs like Salesforce, Zendesk, and Kustomer.

The company has built up a strong, loyal following which has delivered impressive profitability and momentum. MaestroQA’s leadership is now hoping to double down on that momentum and scale into untapped sectors in need of their support like healthcare and insurance.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

Top investors

-12% employee growth in 12 months

Glassdoor (3.4)

Trustpilot (4.3)

Company

Funding (last 2 of 3 rounds)

Sep 2021

$25m

SERIES A

Oct 2019

$4.5m

SEED

Total funding: $31.3m

Company HQ

Midtown Manhattan, New York, NY

Leadership

Vasu Prathipati

(CEO)

Graduated from Wharton with a B.A.Sc in Finance. Worked as an EIR at ENIAC Ventures briefly alongside founding MaestroQA.

Harrison Hunter

(CTO & CISO)

Studied computer science and electrical engineering at Massachusetts Institute of Technology before beginning entrepreneurial journey.

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