Enterprise Customer Success Manager, Builder.io
EMEA
+ Equity
Visual building no code platform
Be an early applicant
Visual building no code platform
101-200 employees
Be an early applicant
+ Equity
101-200 employees
Company mission
To enable teams of all sizes to drag and drop to create, test, and optimise lightning-fast digital experiences.
Role
Who you are
- We are looking for an experienced individual who is a self-starter and can naturally identify customer patterns, escalations, and areas of opportunity when it comes to value
- 5+ years of customer-facing, consulting, or sales management experience in SaaS (marketing or ecommerce technology strongly preferred)
- Experience working with both middle management and C-level executive personas
- Experience with technical products and/or demonstrated aptitude when working with technical teams
- Demonstrate an understanding of the needs of growing businesses, including emerging digital trends and e-commerce trends (Ecommerce experience strongly preferred)
- Passion for helping customers and being proactive when it comes to what’s best for the partnership
- Proactive problem solver. High reliability, detail-oriented and outstanding follow-through
- Ability to work individually and collaboratively within a team environment
- Comfort with ambiguity, and not afraid to fail or make mistakes. Receptive to feedback and quick to iterate (early stage experience strongly preferred)
- Tech savvy and eagerness to learn new technology and practices
What the job involves
- We are currently looking for a Customer Success Manager who will work with our Enterprise plans - our largest, high growth customers - to ensure they are successful and gain maximum value out of Builder’s product offering
- You will collaborate closely with Customer Engineering and Product teams to ensure your customer base is successful and growing
- Further, you will work closely with the Head of Customer Success and the rest of the management team to share customer insights and ensure that Builder continually improves in order to best serve our customer base
- Manage a book of business including some of our largest, most strategic customers to date
- Nurture existing customer relationships across varying levels of any organization, including the C-suite
- Project manage completion of technical implementation steps alongside Customer Engineering
- Monitor new and existing customer performance and address any open issues to ensure timely resolution and great customer experience
- Work with your manager to identify compelling plans for continued growth across your customer base
- Be consistently focused on retaining and exceeding the company’s customer retention through value-driven activities
- Work closely with the product and engineering team to influence new product features and functionality based on customer feedback
- Share best practices, strategize with customers on digital priorities and investments to drive growth
- Maintain an expert level understanding of the Builder product, along with larger e-commerce & product industry knowledge
- Bring your thinking, strategy and ideas to the team to advance our creative culture and vision for the future
Our take
All businesses, especially within commerce, rely on the constant evolution of marketing, content and visuals. Builder.io is a no-code platform for digital storefronts. The company is on a mission to make customers' lives easier by doing all of the coding work for them and providing an intuitive platform to design and publish content.
The key message from Builder.io is that anyone can be involved in the creation process and those not equipped with all the skills, shouldn’t have to miss out because of the complexities that go on behind the scenes. The company is home to a team of “Builders” who support the ongoing development of the Builder.io Platform, one that has drag and drop functionality and is easily integrated with customers softwares like Shopify.
Having received $20 million in funding in 2024 bringing their total to over $40 million, the company has created a really well-established platform and has managed to acquire a strong client base. It’ll be interesting to see how the company scales with new features and ventures that are yet to be disclosed.
Freddie
Company Specialist at Welcome to the Jungle
Insights
24% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2024
$20m
EARLY VC
Oct 2021
$14m
SERIES A
Total funding: $37.3m
Company benefits
- Unlimited time off. 3 weeks is the minimum that we will ask you to take each year
- Quarterly mental health days. We shut down the whole operation 4 times a year to give our team a chance to rest and recharge
- Paid parental leave. 12 weeks of full pay for the birth and care of a newborn child, or for the placement of a child for adoption or foster care
- $500 home office reimbursement. Help get what you need to be comfortable working in a digital-first environment
- $500 annual learning & development budget. Feel supported and empowered to continue developing your skills
- Co-working space reimbursement. Work from any WeWork at anytime with an All Access pass, or reimburse up to $299/month at another local co-working space
- Health Insurance. 100% employer-paid premiums for medical, dental, and vision insurance for employees, and 50% covered for eligible dependents
- Additional Insurance. Builder covers your life insurance, short- and long-term disability, and you'll have access to supplemental benefits like accident and critical illness insurance
- 401k. Contribute to your financial future through our Guideline plan
- Real equity. We have a four year vesting schedule with a one year cliff. We also have a ten (10!!) year exercise window 🤯 (yeah, we're pretty stoked about it!)
Company HQ
SoMa, San Francisco, CA
Leadership
Steve Sewell
(CEO)Previously CEO and Founder of Qanvis, Head of Product Development at PICT and Engineering Manager at ShopStyle, Inc.
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