Senior Risk Operations Representative, Taskrabbit
The hourly pay for this position is $22.50/hour + bonus
Outsourcing marketplace for everyday tasks
Be an early applicant
Outsourcing marketplace for everyday tasks
1001+ employees
Be an early applicant
The hourly pay for this position is $22.50/hour + bonus
1001+ employees
Company mission
TaskRabbit's mission is to revolutionize the future of work.
Role
Who you are
- Minimum of 1 year of execution-focused experience in fraud and risk mitigation within a customer service or related role
- Exceptional problem-solving skills, with a proven track record of executing solutions for complex fraud and risk issues, always considering the impact on the customer
- Strong sense of ownership and disciplined curiosity, driving the execution of proactive identification and implementation of effective fraud and risk mitigation strategies with a customer-first mindset
- Empathetic communication skills, with the ability to execute connections with stakeholders on a personal level, ensuring a positive customer experience
- Detail-oriented mindset with a commitment to executing top-notch service in the realm of fraud and risk execution
- Available full-time (40 hours / week); ability to work weekends and bank holidays
What the job involves
- As a Senior Representative, Risk Operations at Taskrabbit, you play a pivotal role in executing robust strategies to detect, prevent, and swiftly mitigate fraud and risk incidents.
- Your primary focus is on driving the seamless execution of initiatives that safeguard our operations, ensuring a secure and trustworthy environment for all stakeholders, including clients, Taskers, and internal employees. While maintaining a customer-centric approach, your expertise is instrumental in efficiently managing and executing fraud and risk mitigation measures to uphold the continued success of our business
- Take the lead in implementing and executing strategies to detect, prevent, and swiftly mitigate fraud and risk incidents, always keeping the customer experience at the forefront
- Develop an in-depth understanding of the unique challenges associated with fraud and risk execution, fostering a positive and secure environment for clients, Taskers, and internal employees
- Execute with a sense of urgency, combining it with a genuine commitment to executing customer-centric fraud prevention and resolution
- Leverage qualitative and quantitative data to drive the execution of fraud and risk mitigation strategies continually, with a focus on enhancing the overall customer experience
- Identify emerging trends and execute logical reasoning in decision-making, prioritizing the execution of secure and satisfaction-driven measures for our stakeholders
- Apply insights and metrics to drive the day-to-day execution and enhance the overall effectiveness of fraud and risk mitigation efforts, ensuring a positive impact on customer satisfaction
- Regularly escalate emerging risk and fraud trends to the supervisor, ensuring timely communication of critical issues to enhance customer trust
- Collaborate closely with the risk operations manager, executing strategies and measures developed under their guidance, with a constant focus on improving the customer experience
- Execute problem-solving with a solutions-focused mindset, proactively identifying and executing effective resolutions to safeguard our operations and maintain customer trust
- Demonstrate a high level of ownership and disciplined curiosity in executing fraud and risk mitigation measures, ultimately contributing to an enhanced customer-centric approach
- Serve as a trusted resource, executing optimal fraud and risk mitigation through proactive measures and efficient solutions, reinforcing a positive customer experience
Our take
Back in 2011, TaskRabbit took full advantage of a growing trend - that technology enables consumers to do more commerce in their homes than ever before. Its marketplace connects users to "Taskers" that can perform virtually any role customers require, such as heavy lifting and cleaning, etc.
TaskRabbit's product is diverse, with the potential to enter any commerce sector in the world. In 2017, the company was acquired by IKEA, which gave it the resources to undergo a data-driven European expansion which included launching in Germany and France, as well as increasing services in densely-populated UK areas.
By developing internationally, while also emphasising its offerings as a delivery service, the company has set itself up on the world stage. Having continued to grow and expand its offerings, TaskRabbit remains a key player in the gig economy, with every sign that it will continue its successes into the future.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
3% employee growth in 12 months
Company
Funding (2 rounds)
Jul 2012
$13m
Dec 2011
$17.8m
Total funding: $30.7m
Company benefits
- Remote first and highly connected
- Employee-covered health care
- 401k with match
- Flexible PTO
- Paid holidays & recharge weeks
- Wellbeing allowance and free access to HeadSpace and Spring Health
- Paid parental leave, adoption assistance, and reproductive health assistance
- Speaker series, career paths, and an annual education allowance
- IKEA discount, Taskrabbit credit, and productivity stipend
Company values
- Be Bold
- Win Together With Heart
- Own The Challenge
- Think Big. Move Fast
- Obsess over Clients and Taskers
Company HQ
Potrero Hill, San Francisco, CA
Articles
Leadership
Ania Smith
(CEO)Several years of experience in leadership at companies like Expedia, Uber, Airbnb and Walmart.
People progressing
Joined as an HR and Office Coordinator. Promoted 4 times in 5 years and is now HR Manager for Europe.
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