Senior Account Manager, Expedia Group
$138.5-194k
Employees in this role have the potential to increase their pay up to $221,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role
Online travel shopping company
Job no longer available
Online travel shopping company
1001+ employees
Job no longer available
$138.5-194k
Employees in this role have the potential to increase their pay up to $221,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role
1001+ employees
Company mission
Expedia's mission is to power global travel for everyone, everywhere.
Role
Who you are
- 5+ years of experience in account management, partner/client success, consultative sales, or related field
- Experience in influencing at scale
- Proficient in English language skills
- Passionate about travel
- Work autonomously and collaboratively with a diverse team
- Possess a strong appetite for innovative technology, fast-changing business environment, and data driven decision-making
- Prioritize and multi-task effectively to achieve critical targets, goals, and/or strategic objectives set by the leadership team
- Organization and time management skills, rigor, attention to details
- Continue to follow up when facing testing situations
- Present ideas and directives clearly and persuasively and will actively listen
- Demonstrate analytical skills with market trends, partner performance, and competitor analysis to address business and partner needs
- Proactively and consistently demonstrate the unique value proposition of partnering with Expedia Group
- Possess a growth mindset, consistently using feedback to improve in role/company
- Strong negotiation skills
- Relationship builder; earns the confidence of others. Bridges and sustains solid partnerships based on mutual support through a collaborative style
- Drive for results
- Presentation & storytelling skills
What the job involves
- The Senior Account Manager’s primary responsibility is to develop and maintain a high-quality portfolio of relevant, attractive, and competitive hotel and property products for Expedia Group’s fast-growing global traveler base. The Senior Account Manager works with lodging partners within their assigned territory to help maximize the production potential in the marketplace
- The Market Management team ensures that global travelers always find the most suitable property for their dream trip, and that hotel partners can reach Expedia Group’s full breadth of global traveler demand
- Develop and sustain strong partnerships in a high value strategic territory by providing relevant data insights and high-quality needs-based consulting services to hotel partners (e.g. revenue management advice, marketing opportunities on the Expedia Group marketplace)
- Develop strong relationships with C-Suite and GMs to influence at a strategic level
- Ensure that partner hotels’ products (content, rates, and availability) are consistently optimized on Expedia Group sites to maximize customer conversion
- Secure additional lodging rates and availability information over high demand and compression periods to satisfy traveler needs
- Secure seasonal deals and promotions within to support the brands’ merchandising and marketing efforts
- Continuously promote and develop hotel partners’ high engagement with Expedia Group’s full suite of:
- Unique market insights (partner reports, competitive data, key performance drivers)
- In-house revenue management tools (Rev+)
- Marketing and merchandising opportunities (dynamic promotions, packages, member deals, mobile offers)
- Specialized brands (e.g. Hotwire, Media Solutions) potential opportunities
- Self-service tools (Expedia Partner Central)
- Represent Expedia Group in assigned market(s) and establish relationships with key local influencers (e.g. tourism bureau/board, hotel/government association, etc.)
- Cross collaborate with internal stakeholders to execute business initiatives and drive market strategy
- Provide ongoing input to senior management in developing effective and scalable solutions to improve process efficiencies
- Provide coaching to colleagues (Market Managers, Associate Market Managers) and peers on best practices and workflow methodologies
- Conduct regular self-learning to improve skills and own growth and development
- Direct internal/and or regional projects, as/when required
- Execute effectively based on KPI metrics (targets, goals, and/or strategic objectives)
- Promote self-service
- Guide and support Hotel Partners to deliver the best traveler experience
- Perform in-market commercial initiatives such as Seminars, Webinars, Tourism Panel Discussions, and Partner Roundtables
- Travel <10% of the time
Our take
Expedia is an online travel agency. They enable users to access a wide range of services including airline tickets, hotel reservations, car rentals, cruises, vacation packages, and various attractions and services via the world wide web and telephone travel agents. Its primary web businesses include Expedia.com, Hotels.com, Hotwire.com, and Egencia.com.
Between 2021 and 2022, Expedia has been selling and merging a list of its sub-brands in a bid to simplify its operations, including Egencia and Classic Vacations. Due to plummeting share prices, mostly in the case of its sub-brands, Expedia has been leveraging its subsidiaries' customer base and merging them into the company’s core brand. Contrasting this move, Expedia has also been partnering with tech start-ups in a bid to make travel more accessible to underserved groups. Becoming Rentable, a travel company for the disabled is one of 12 startups that are part of Expedia Group’s new Open World Accelerator Programme.
What this indicates is Expedia’s shift from buying other travel companies and a move towards enhancing the experience of its preexisting customer base. This move is aiding in a long-term plan for greater long-term traveler loyalty, utilizing Expedia’s vast amounts of data, not just from reviews, but from check-in, cleanliness, communication, cancelations, etc to inform how guests experience a property.
Steph
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Company benefits
- Leisure Travel Reimbursement
- Travel Discounts
- Family & Friends Discount
- Employee Assistance Program
- Wellness Reimbursement
- Global Service Awards
- Business Travel Medical Insurance
- Matching Gifts
- Expert Medical Opinion
- New Parent Benefit
- Employee Stock Purchase Plan
- 401K Plan
- Health Insurance
- Dental Insurance
- Flexible Spending Account (FSA)
- Vision Insurance
- Health Savings Account (HSA)
- Life Insurance
Company HQ
Interbay, Seattle, WA
Leadership
Peter M. Kern
(CEO, not founder)Has been a director of Expedia Group since completion of the IAC/Expedia Group Spin-Off and has served as Vice Chairman of Expedia Group since June 2018. Previously CEO of Tribune Media and Managing Partner of InterMedia Partners VII, LP, a private equity firm.
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