Customer Success Manager, Partly
+ Equity
5 days a week in office
Building digital infrastructure for automotive parts supply
Posted today
Building digital infrastructure for automotive parts supply
101-200 employees
Posted today
+ Equity
5 days a week in office
101-200 employees
Company mission
To connect the world's parts, making it easy for repairers to find and buy the right parts.
Role
Who you are
- This is a hands-on, scrappy role for someone who wants real ownership. If you're the person who spots the manual, repetitive thing and quietly systematises it, this role is built for you
- Early customer success or account management experience. You've owned customer relationships, adoption or retention, ideally at a business that was scaling, and people trust you quickly
- A process and systems builder. You instinctively spot the repetitive, manual thing and turn it into a repeatable system. You bring structure where there isn't any yet
- Comfortable with data and tools. You can live in dashboards, spreadsheets and a CRM, read health and usage metrics, and turn them into a clear next action. Light automation or SQL is a plus
- Hands-on, organised and scrappy. You manage many accounts and plans at once without dropping the ball, and you'd rather build the fix than wait for one
- Strong communicator across audiences. Credible with a repairer, an engineer and a senior leader alike, adjusting how you explain things to each
- Ownership mindset and high potential. Proactive, decisive, and hungry to take on more in a fast-moving, high-growth environment
- (Bonus) Automotive, marketplace or B2B SaaS exposure. A plus, not a requirement; the team already brings deep industry knowledge, so sharp generalists are very welcome
- Please note: if you don't have all the skills/experience listed above but believe you could be outstanding in this role, please still consider applying. Many folks, especially those from underrepresented or marginalised groups, often count themselves out. Please allow us to learn more about you and why you're exceptional!
What the job involves
- As a Customer Success Manager for repairers, you'll own the moment a UK repairer goes from signed to weekly active, and you'll build the process that makes that repeatable. You report to the Director of Customer Success and join a team that knows the industry and its customers well, but is light on process and systems. That's where you come in
- Once Sales signs a repairer, you take the handoff and drive them to become weekly active, then turn what works into playbooks, tracking and tooling the whole team can run on. Weekly active repairers is the number you own, and helping the team scale how it gets there is the bigger prize
- Activate newly signed repairers. Take the handoff from Sales and drive each repairer from signature to weekly active: onboarded, trained, and placing orders. Own the onboarding plan and the timeline
- Build the activation and retention playbook. Turn what works into documented, repeatable process the rest of CS can adopt, so activation scales beyond what any one person can carry
- Bring data and systems rigour. Set up and maintain clean tracking of repairer health and weekly active. Find the manual, repetitive work and systematise it with light tooling and better process
- Drive adoption and retention. Run regular check-ins, lift usage of the features that matter, spot churn risk early, and reactivate dormant accounts
- Be the repairer's main contact post-signature. Become the trusted day-to-day contact repairers call when they need something, and resolve issues end-to-end with Support and Product rather than passing them on
- Be the Voice of the Repairer internally. Synthesise repairer needs, pain points and feedback into a clear point of view for Product, Engineering and the commercial team
Salary benchmarks
Our take
Partly is a fast-growing tech company quietly tackling one of the biggest challenges in the automotive industry — finding the right auto parts. In a world where nearly everything is digital and automated, the parts industry has been lacking innovation. Partly is changing that by building the AI-powered infrastructure that connects the global auto parts supply chain.
Think of it like this: what Visa does for financial transactions, Partly does for auto parts. It doesn't sell parts but automates the complex, behind-the-scenes processes, ensuring that buying and selling parts is seamless and near error-free. With a massive database of over 50 million vehicle parts, it offers modular tools, allowing businesses to build their own systems without starting from scratch.
In 2024, the company was named New Zealand's fastest-growing startup and has expanded to the US and UK. CEO Levi Fawcett took home top honours at the New Zealand Leadership Awards as well. It's no surprise either, with the company raising the country's largest-ever Series A ($36M) and continuing to scale at pace. With big-name investors, a growing team, and a product solving a real global problem, Partly is very much on its way to becoming a true industry giant.
Freddie
Company Specialist at Welcome to the Jungle
Meet the team
Levi Fawcett, CEO
Company
Funding (last 2 of 4 rounds)
Jun 2026
$90m
SERIES B
Dec 2022
$21m
SERIES A
Total funding: $114.8m
Company benefits
- High trust, low process and no bureaucracy: We hire exceptional people whose judgment we trust. This means we proactively remove any process or rules that slow us down (for example, our expense policy is simply the “red face test”).
- Competitive base salary + equity: We offer competitive salaries and generous equity options for all full-time employees, ensuring everyone shares in the financial upside when we win.
- Flexible working hours: Choose when to work based on what time you’re most effective (no mandatory or set hours). We combine flexibility with an office-first approach (in cities where we have critical mass, i.e. London, Christchurch, Auckland).
- Focus Days: Two days per week, with zero meetings, dedicated solely to uninterrupted deep work.
- Take time when you need it: We don’t ask questions or care if people have a negative leave balance. We work extremely hard and trust our team to take the time they need to recharge.
- Learn from the best: Whether it’s during a ‘Lunch n Learn’ or hearing from a unicorn CEO at a Fireside chat, you’ll have the opportunity to constantly learn from the world’s best.
Company HQ
71 Central Street , London , UK
Articles
Leadership
Levi Fawcett
(Co-Founder & CEO)Previously worked as a Guidance, Navigation and Control Engineer at Rocket Lab USA.
Tony Austin
(Co-Founder & CSO)Previously the founder of Metamotiv. Tony also spent 7 years at Amazon, joining as the Head of Automotive Europe before becoming the General Manager of Amazon Australia & New Zealand (Retail). He also spent some time as a Country Leader at eBay Motors Group and as a UK Category Manager at AS Watson.
Harry Uffindell
(CPO)Previously a Startup Advisor (Growth, Operations, People, Fundraising) at Growth Engineer. Prior to that, Harry was a Country Manager & Head of Growth at Tilt until it was acquired by Airbnb where he then became the Head of BizOps & Strategy, APAC at Airbnb.
Tim Grunshaw
(Vice President of Engineering)Tim previously spent 7 years at Microsoft in various Engineering roles. Prior to that, he co-founded TradeIntel where he worked as a Software Engineer for 3 years.
Nathan Taylor
(Co-Founder & COO)Nathan previously co-founded AllGoods where he served as the Head of Operations. Prior to that, he was an Editor & Translator at Chengdu TV and a Chinese-English Translator at HS Translation.
Diversity, Equity & Inclusion at Partly
- At Partly, we care about one thing above all else: hiring the best people in the world. Your talent, creativity, and drive are what matter, not your background, gender, beliefs, or anything else. We’re a global team built on excellence, respect, and collaboration. Great ideas come from everywhere, and we make space for everyone to do their best work and challenge each other to grow. For us, diversity isn’t a metric; it’s a natural outcome of finding exceptional people wherever they are. If you’re great at what you do, you belong here.
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