Technical Support Specialist, Relex
US Shift
More information about location
Supply chain & retail planning platform
Open for applications
Supply chain & retail planning platform
1001+ employees
Open for applications
More information about location
1001+ employees
Company mission
To increase adaptability and efficiency in the consumer goods value chain
Role
Who you are
- Fluent written and verbal English
- Minimum 2 years of Application or Internal IT Support experience or Application Support experience
- Experience of ticket administration via service desks – JIRA is preferred, ServiceNow, Fresh Desk, Sales Force considered (among others)
- SQL Query Writing for reporting, data manipulation and investigation
- Advanced Windows Server Operating System understanding – Domain Controllers, Active Directory, DNS, Server Manager etc
- Understanding of ITIL best practices for customer support
- Basic understanding of networking principals
- Software troubleshooting and problem-solving skills
Desirable
- Relevant BSc degree in Business Information’s Systems, Computer Science
- AWS Experience – Mainly interacting with S3, EC2 instances
- Exposure to database technologies such as MSSQL and MySql
- Azure Experience – understanding hosted virtual machines and the basics of an Azure-hosted systems
- Citrix Experience – Comfortable with Citrix Workspace and its underlying architecture
- Powershell – ability to create simple scripts to query data, modify files etc
- Power BI – any experience using Power BI
- Supporting software-as-a-service (SaaS) solutions
What the job involves
- We are now looking for a full-time Technical Support Specialist to join RELEX in the UK Stoke office for the US-shift
- You will join a Support team of 11 people worldwide, who will help you succeed in your new role
- Together the team will manage RELEX’s extraordinary growth within the Space & Assortment industry
- You will help the team achieve this goal by supporting our global customers and ensuring we solve their time-sensitive issues in the most efficient way
- This role’s main focus is supporting our customers via the tickets they raise in our service desk – we have a very diverse range of issues that use lots of different technologies so our workdays will have many unique and interesting cases
- A successful candidate will be accustomed to multi-tasking and working towards specific time-sensitive resolutions, learning how our applications work is very important and will be the focus of the candidate when they begin the role
- Interacting with customers and other RELEX departments via online meetings, phone calls and emails is a daily occurrence so strong communication skills are necessary
- Working the US shift means working from 3:00 PM to 11:30 PM
- Taking ownership of your assigned tickets to achieve progression towards resolution
- Initial structured learning, buddy shadowing and then independent upskilling on new technologies and application features
- Working on automated alerts/monitoring for hosted customer environments
- Problem solving technical tickets which vary in priority and skill
- Documenting known issues and adding them to our vast knowledge base
Application process
- Interested? Please apply with complete application documents in English, salary requirements and earliest possible start date
Salary benchmarks
Our take
Relex offers a software platform deployed by retailers to help decide which products to buy and when. By leveraging AI-driven demand forecasts, and by automating retail supply chains, grocers are empowered to meet consumer demand whilst reducing food waste.
Retail food waste accounts for a good chunk of the millions of tonnes of food wasted each year, contributing a significant amount to global greenhouse gas emissions. With Relex, retailers can greatly reduce their own impact to this problem - which is becoming increasingly attractive in the wake of accelerating environmental concerns.
Boasting a valuation in the billions, and serving renowned clientele such as Lidl, Marks & Spencers and WHSmith, it is clear that Relex has found its place in the market. The company has been investing in refining its product so it can better meet retailers’ changing supply chain needs, including with the addition of AI tool Relex-GPT which makes client operations even more efficient.
Freddie
Company Specialist at Welcome to the Jungle
Insights
22% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2022
$550.5m
GROWTH EQUITY VC
Feb 2019
$200m
GROWTH EQUITY VC
Total funding: $784.1m
Company benefits
- Hybrid, office and fully remote options (hybrid and office as standard)
- Health Insurance, Occupational Health Services and Employee Assistance Programme
- Modern offices with free snacks, drinks and a warm welcome for dogs
- Two paid charity days every year for volunteering
- An annual bonus
- Two paid team days every year
Company HQ
Pasila, Helsinki, Uusimaa
Leadership
Johanna Småros
(Co-Founder & Chief Sustainability Officer)Formerly worked as both Director and CMO for the company. Before this, spent nearly 7 years at Helsinki University of Technology as a Researcher.
Michael Falck
(Co-Founder)Formerly acted as President of the North America branch of Relex. Has experience in Research at both Helsinki University of Technology and Eindhoven University of Technology.
Mikko Kärkkäinen
(Co-Founder & CEO)Previously acted as Project Manager for Helsinki University of Technology and as a Supply Chain Consultant for Sedecon Consulting.
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