Subscription Services Representative, Pure Storage
The hourly pay range is: $55 - $90 USD
Data storage company
Be an early applicant
Data storage company
1001+ employees
Be an early applicant
The hourly pay range is: $55 - $90 USD
1001+ employees
Company mission
To redefine the storage experience and empower innovators by simplifying how people consume and interact with data.
Role
Who you are
- Bachelor’s degree or equivalent
- 2+ years prior subscription sales role
- 2+ years prior customer service experience
- Strong interpersonal skills / team player
- High integrity, ethics and humility
- Ability to build and maintain credibility with all cross functional teams
- Industry knowledge preferred
- Highly organized / strong time management skills
- Excellent written and oral communication skills
- Self-starter and ambitiously pursues improvement
- Solid Salesforce aptitude
- Advanced computer skills required (e.g. Excel, MS Access, SQL queries)
- Inventory/installed base management experience is a plus
- Organizational and follow up skills, problem solving and analytical skills
- Desire to grow with Everpure
- Proven track record of success
- Must be eligible to work in the United States of America
- We are primarily an in-office environment and therefore, you will be expected to work from the Santa Clara, California office in compliance with Everpure's policies, unless you are on PTO, or work travel, or other approved leave
What the job involves
- The Subscription Services Representative is a key individual contributor on the World-Wide Renewals team
- The Subscription Services team is a culmination of individuals who are passionate about customer loyalty committed to bringing the right people together with the intention of securing and growing our revenue
- This role will support an assigned territory of customers in coordination with our channel to maintain and grow renewal rates and establish relationships with a focus on renewing subscriptions on-time, adding new products & services and providing the highest level of customer service throughout the entire quote-to-cash process
- Your ability to drive business processes, sustain and renew subscriptions, resolve customer issues/problems, and effectively manage your time will contribute to our mutual success
- Be a point of contact with Channel Partners & Account Managers to proactively market subscription opportunities to partners and/or resolve issues that may hinder them from maintaining a relationship with Everpure (formerly known as Pure Storage)
- Effectively communicate company messages, value propositions, etc. verbally and in writing
- Uncover accounts which may be at risk and develop plans to mitigate and bring them to closure
- Accountable for reviewing and validating installed base reports
- Manage existing programs to maximize company revenue and resolve customer-related contract issues
- Ability to research original business transactions and prepare detail that will lead the account team to make quick recommendations on how to position a renewal
- Responsible for managing an assigned quota
- Goal is to optimize renewal rate, attach rate and term
- Quote all subscription renewal opportunities for assigned territory
- Develop overall renewal strategy and process for assigned territory
- Manage & forecast the subscription pipeline for territory
- Create programs with Marketing Manager to proactively encourage renewal activity with partners
- Develop and communicate process change and improvements to optimize programs and enhance relationships with necessary company external customers and internal support groups
- Track all activity in Salesforce
Our take
Named one of the top 50 Hottest Edge Hardware, Software, and Services Companies of 2022, Pure Storage is a data storage company that helps tech and software businesses leverage the continuous innovations of AI and machine learning through its storage solutions. From Roblox to NASA, many of Pure Storage’s customers are leaders in their fields.
After seeing rapid revenue growth in the early 2010s despite overall losses, Pure Storage’s 2015 IPO benefitted the company over the next half-decade, spreading losses with public trade. The risk especially paid off when many companies migrated to cloud services in the 2020s.
As data centers flew into the crosshairs of sustainable energy efforts, Pure Storage has remained on the right side of publicity through its Evergreen // One portfolio, a flexible consumption-based storage model for providers. In January 2023, Pure Storage reported continued subscription growth for this model and should continue on track as its hefty and influential client list evolves to meet sustainability goals.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
19% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Apr 2014
$225m
SERIES F
Aug 2013
$150m
SERIES E
Total funding: $474.9m
Company HQ
Santa Clara, CA
Leadership
John Colgrove
(CTO)Previously EIR at Sutter Hill Ventures, Fellow at Symantec Software, and Engineer at Amdahl.
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