Customer Success Engineer, ConductorOne
$100-200k
+equity
East Coast working hours
Identity security for the modern workforce
Open for applications
Identity security for the modern workforce
21-100 employees
Open for applications
$100-200k
+equity
East Coast working hours
21-100 employees
Company mission
ConductorOne's mission is to secure identity!
Role
Who you are
- Looking for someone with a technical SaaS background that thrives on getting in front of customers - especially ones with complex environments, improving customer content, and helping customers realize value quickly in implementation
- 5-8 years in IAM, IT, Security, Consulting SaaS related businesses
- Open to working the East Coast hours
- SaaS solutions: Enterprise platforms such as Salesforce, ServiceNow, Microsoft Dynamics 365, SAP, or Pegasystems
- Containerization and orchestration technologies: Docker, Kubernetes (k8s), and Red Hat OpenShift; familiarity with related tools like Helm or Istio is a plus
- API Management and robotic process automation (RPA): AWS API Gateway, Azure API Management, or Postman; and RPA solutions such as Automation Anywhere, Blue Prism, or UiPath
- Infrastructure as code (IaC): Cloud platforms (Google Cloud Platform, AWS, and Azure) and IaC tools like Terraform, AWS CloudFormation, or Microsoft Bicep
What the job involves
- We’re incredibly excited to expand the customer success team with our first CSE role!
- You’ll own the role of a product expert as the technical advisor on large customer accounts. You will partner with the Account Managers to ensure a customer is effectively using the platform and successfully onboarded according to their business objectives. You’ll also provide guidance and support to customers struggling to implement additional components of the product prior to go-live
- You’ll improve technical documentation [videos, articles, guides] and our product strategy/process with your insights from our customers’ experience, our time to value ratio through clean execution, and customer satisfaction by genuinely investing in the success of our customers
- You’ll learn the ins and outs of the identity security landscape, an industry that is still in the early days of its growth
- You’ll teach internal teams and other customers on best business practices to implement identity security solutions from your experience in the field
- Successfully onboard large sized customers with a technical product, ideally involving many system integrations. This will also require program management expertise to ensure repeatable success across multiple simultaneous onboardings
- Be excited to own the full customer lifecycle, proactively identify potential risks/red flags, and coordinate with your Account Manager to deliver on customer needs
- Understand the SaaS industry expectations in deploying new software
- Value strong communication, presentation and leadership skills
- Love the challenge of owning a business critical function. Your excellent organizational and project management skills would positively impact the business
- Think for scale. Learn from what we’ve encountered, analyze the data, and help further build the program
Our take
ConductorOne is an identity security company that helps IT and Security teams by automating least privilege and compliance while reducing risk. Its platform works through out-of-the-box integration services - such as Okta, GitHub, Slack, and Datadog – to automate identity security, thus enabling companies to understand what is happening across the company and what actions could be having an impact on someone’s program access permissions.
The company launched its Access Request product in March 2023, providing self-service access requests to employees via Slack or a web catalogue, automatic approval rating, and zero-touch provisioning, saving IT teams time by eliminating complex provisioning processes. Its expanded Series-A funding round was led by Accel and Felicis Ventures. This has enabled the company to focus on accelerating growth as it seeks to expand operations.
Steph
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
118% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Aug 2023
$12m
SERIES A
Jun 2022
$15m
SERIES A
Total funding: $37m
Company benefits
- Unlimited Time Off
- Medical, dental and optical coverage
- Flexible, Remote Working
- Top of the line equipment
Company values
- Be Deliberate - Intentionality and scientific thoughtfulness produce superior results
- Show Kindness - Be direct, be honest, be nice
- Earn the Customer’s Trust - We exist to make our customers successful and solve their problems
- Trust & Empower People - Employee agency will make you faster and more innovative
- Embrace Change - We see where we want to go and we iterate to success
Company HQ
Mount Tabor, Portland, OR
Articles
Leadership
Alex Bovee
(CEO)Former Accel Entrepreneur In Residence and Senior Director of Product Management, Zero Trust, and Security at Okta.
Paul Querna
(CTO)Current Member & Developer at Apache Software Foundation. Former Senior Architect at Okta and was the Founder & CTO at ScaleFT.
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