Senior Manager of Client Success, Hello Heart
$145-160k
+ Bonus
More information about location
Cardiovascular health technology company
Open for applications
Cardiovascular health technology company
201-500 employees
Open for applications
$145-160k
+ Bonus
More information about location
201-500 employees
Company mission
To change the way people care for their hearts.
Role
Who you are
- This role will be a great fit for you if you are passionate about making a difference in members’ health, energized by delivering high customer satisfaction, and think strategically about customer relationships
- 4+ years of applicable customer success/account management experience gained within population health, digital health, and healthcare
- Ability to develop strategic customer strategies to support customer growth and retention
- Proven track record exceeding ARR goals and client satisfaction across a book of business
- A strong team player who can work with multiple functions within the company with the ability to effectively escalate to leadership matters that have a strategic impact
- Stellar written, verbal communication, and presentation skills
- Highly organized, able to multitask, and easily adaptable to change
- Entrepreneurial, self-sufficient, and thrives in fast-paced environments; start-up experience highly preferred
What the job involves
- The Senior Manager, Client Success is a critical member of the Customer Success team, leading the company’s strong mission to make Hello Heart’s users healthy and deliver an exceptional customer experience
- Lead Hello Heart’s key accounts with end-to-end ownership of client lifecycle for Fortune 500 clients, including, but not limited to member adoption, account retention and growth
- Strong executive presence with ability to present the Hello Heart value proposition
- Own all aspects of customer renewals, revenue retention, and growth
- Develop relationships with customers at the senior and C-Suite level that provide insight into their company goals and strategies
- Contribute to product roadmap planning, providing an important customer and user voice, work with the product team on identifying the ideal user experience, and champion new product offerings with your customers
Our take
Heart disease is the leading cause of death across the United States, and action has never been more urgent in light of the Surgeon General's Call to Action on hypertension, a major preventable risk factor for all heart conditions. Hello Heart is a medical tech company that helps its users achieve lifestyle changes that will reduce their risk of heart disease, using artificial intelligence, behavioral science, a digital coaching app and connected monitoring tools to achieve this
Hello Heart is offered as a service to individuals via its app and to employers and health insurance who can offer it as a perk to their employees or customers. While other solutions exist, such as a plethora of health-related, gamified apps and coaching services, Hello Heart is somewhat unique with its membership of the American Heart Association's Innovator's Network, giving its solution a great deal of credibility compared to its rivals. Indeed, Hello Heart drives down health care costs by almost $2,000 a year per user, which has led to it being offered as a perk by companies such as Delta Airlines and Northwestern Mutual.
The company has raised a significant amount of funding, most recently in 2022 which saw it closing a Series D round. It is currently focusing on R&D efforts to improve the AI underpinning its technology, allowing it to add new and more thorough health tracking and coaching capabilities. With a popular and effective solution to a growing problem, Hello Heart is well poised to continue its run of success.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
56% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
May 2022
$70m
SERIES D
May 2021
$45m
SERIES C
Total funding: $138m
Company benefits
- Healthcare: Our team’s health and well-being is important to us. We offer a benefits package that includes medical, dental (U.S. only), and vision coverage to all team members and their dependents
- Unlimited vacation: We strongly believe that quality time outside the office is vital to our team’s satisfaction and well-being. We offer unlimited PTO and encourage everyone to take the time, rest up, rejuvenate, and come back refreshed
- Equity package: Each of our team members has an equity package. Getting stock options makes each of our employees real partners in building our company
- Annual company-wide offsite: All team members meet once a year at our amazing annual offsite to have fun, learn more about our company, and drive our mission forward
- Challenge & ownership: At Hello Heart we are always challenged and constantly grow. You will have the opportunity to take your career to the next level
Company HQ
Menlo Park, CA
Leadership
Maayan Gonnen-Cohen
(Co-Founder & CEO)After graduating from Tel Aviv University with an MBA, Maayan became a Sergeant for the Israeli Defense Force. Before Co-founding Hello Heart, they were the Head of Retail and Consumer Goods Practice at TASC Consulting & Capital.
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