Customer Marketing Specialist, Elation Health
$72-80k
Patient scheduling software
Be an early applicant
Patient scheduling software
201-500 employees
Be an early applicant
$72-80k
201-500 employees
Company mission
To empower physician groups and primary care doctors to deliver phenomenal patient care.
Role
Who you are
- The ideal candidate is data-driven, highly collaborative, and passionate about delivering exceptional customer experiences
- Bachelor’s degree in Marketing, Business, or a related field
- 3+ years of experience in customer marketing, demand generation, or related roles
- Excellent written and verbal communication skills
- Highly organized with the ability to manage multiple projects and priorities simultaneously
- Demonstrated ability to design and optimize processes for efficiency and scalability
- Creative thinker with a problem-solving mindset and a focus on delivering results
- Strong interpersonal skills and ability to build relationships across teams and with customers
What the job involves
- We are seeking a dynamic and detail-oriented Customer Marketing Specialist to join our Customer Marketing team. This role will focus on driving Customer Growth programs, supporting transactional communications, and strengthening customer advocacy initiatives across all products and customer segments
- The position will play a critical role in fostering customer success and achieving program ARR targets
- They will design and drive processes to enhance the efficiency of customer programs, manage reporting for program performance, and oversee execution of the customer communications calendar to ensure timely and impactful messaging
- This individual will focus on core responsibilities below, while remaining adaptable to evolving functional priorities and emerging areas of focus
- Work cross-functionally to design and execute targeted marketing campaigns to drive upsell, cross-sell, and retention efforts across the customer lifecycle
- Develop a deep understanding of customer segments and persona behavior to craft personalized, high-impact customer growth strategies
- Create and maintain campaign tracking and performance reporting
- Continuously monitor effectiveness to optimize program ROI, and exceed assigned ARR targets
- Leverage data to refine messaging, creative assets, and distribution strategies
- Experiment with innovative approaches to engage customers, measure results, and scale successful tactics to maximize growth opportunities
- Support effective execution of transactional communication workflows to enhance customer engagement
- Collaborate with cross-functional teams to ensure consistent and personalized messaging
- Own tactical development and execution of monthly customer newsletter
- Own and maintain the customer communications calendar, ensuring alignment with team priorities and campaign objectives
- Coordinate the scheduling and execution of customer-facing communications across multiple channels
- Support maintenance of our customer advocate database, including their participation history and availability for case studies, testimonials, and reference programs
- Monitor and track the usage of customer advocates across programs to ensure fair and effective utilization
- Assist in the development and execution of advocacy campaigns that highlight customer success stories and showcase product value, aligning with overall marketing goals
- Support outreach to customer advocates, ensuring consistent communication and engagement to foster strong relationships
- Design and implement scalable processes to enhance the management and execution of customer programs
- Create and maintain reporting mechanisms to track program performance and provide actionable insights to stakeholders
- Partner with Product Marketing to align messaging and campaigns with product launches and updates
- Work with Sales and Customer Operations teams to ensure smooth execution and alignment on growth objectives
Our take
Each year, inefficient clinical care contributes to more than $750B lost in the United States due to various pitfalls in the healthcare system. Elation Health is a healthcare company that has set out to change this narrative by improving the physician-patient relationship.
It takes a network approach to patient data, allowing physicians to interact and deliver better services and care. For example, the platform gives professionals in any location the ability to access records, review reports, contact patients, and send prescriptions, as well as offer virtual care in the form of video calling.
And it's proving a success, as it is used by over 25,000 clinicians that care for millions of patients. The patient scheduling software market is a very busy market, packed with others offering similar products, however, Elation had a busy 2024 and is in a prime position to stay ahead of its competitors.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
37% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jul 2022
$50m
SERIES D
Dec 2020
$40m
SERIES C
Total funding: $108.5m
Company benefits
- Benefits Plan: We offer medical,dental, and vision insurance, as well as Flexible Spending Accounts and life insurance
- Pay and Equity: We offer a meaningful salary and equity package to each member of our team
- Flexible Time-Off: We believe that you should be trusted and empowered to take time off when you need it
- Home Office + Tech Stipend: We offer a home office stipend to help make work from home life a bit easier
Company HQ
Alamo Square, San Francisco, CA
Leadership
Kyna Fong
(Co-Founder & CEO)Currently a Member of YPO and an Officer Manager at Dennis Y. UFong. They began their career at UBS and JP Morgan and were an Assistant Professor of Economics at Stanford.
Conan Fong
(Co-Founder & CXO)Studied at McGill and Johns Hopkins. Previously a Consultant at the Courtyard Group.
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