Customer Success Team Lead, Booksy
Key Accounts, Western Europe
Appointment booking software
Job no longer available
Appointment booking software
501-1000 employees
Job no longer available
501-1000 employees
Company mission
To help keep your business on pace with your passion.
Role
Who you are
- 5+ years of experience in similar areas and proven experience in managing people, plus the ability to roll up your sleeves and be hands-on when needed
- Proven experience in managing people, plus the ability to roll up your sleeves and be hands-on when needed
- Start up / scale up experience preferred, but not required
- A background in beauty, technology, or even both
- Excellent communication skills, both written and verbal, and an ability to communicate effectively at all levels of an organization, including executive reporting
- Fluency in English (C1+), Spanish; French and other languages are a plus
- Global experience and understanding of working across international markets
- An open mind and an agile way of working
What the job involves
- Our Key Account Team is part of the Customer Success and manages the entire post-sales cycle with large accounts
- We are looking for a Customer, brand, and team-oriented person who is comfortable communicating with Booksy's high-value customers (Key Account, VIP, Ambassadors) and at various levels within the Booksy organization with leadership skills to manage an international team of key account managers in Spain, France and the UK
- Develop trusted relationships with a portfolio of large and important accounts
- Acquire a thorough understanding of key customer needs and requirements
- Provide customized support to configure the application (onboarding)
- Be a communication link between Key Accounts and Booksy
- Resolve issues and problems faced by customers and address complaints to maintain their trust and confidence
- Work closely with the Head of Sales and play an integral role in generating new sales that turn into long-term relationships
- Work closely with the Head of Marketing and play an integral role in building, maintaining and deepening relationships with Booksy Ambassadors
- Acquire advanced and in-depth product knowledge
- Attend meetings with potential high value providers
- Review, create and analyse reports to improve team performance and propose improvement initiatives
- Coach, manage and mentor the team: leading meetings, performing 1:1, listening to and giving feedback, guiding the team to achieve objectives
- Participate in training sessions or recruitment processes
- Participate in trade fairs in different cities to support current and potential clients
- Participate in ad hoc projects, with other teams or markets
Our take
Appointment-based businesses are turning more and more to digital products to help them work better, and Booksy is one of them. This mobile app and appointment marketplace enables beauty and wellness businesses to automate scheduling, calendar management and payments, while providing consumers a way to find exactly the service they need.
Born out of Poland but now based in the US, Booksy’s platform has more than 13 million active users, and saves both customers and brands time by eliminating the need for phone calls back and forth over business hours. Fresh funding from Innovia Capital indicates the growing interest that the beauty sector has in tech, and the investment will be put toward company expansion.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 7 rounds)
Jan 2021
$70m
SERIES C
Nov 2020
$43.5m
LATE VC
Total funding: $160.8m
Company values
- We celebrate your independence - We celebrate people and their ideas - brave, inspiring, or even just plain wacky. Because at the end of the day, it’s your talent and perspective that set you apart. No matter who you are or where you are on your path, we’re here to give you the tools to run your business, your way
- We support your journey - It’s your path - we just help you get there. You’ve got the ideas, talent, and drive. We’ve got the tools to support your journey. Whether your business is a passion project, an investment in the future, an empire-in-the-making (or all of the above), Booksy’s got your back
- We believe in community - Together, we can do more, better. Booksy makes it easy to engage and grow the community you’ve worked hard to build. We connect service providers all over the world to exchange insights, share encouragement, and foster belonging
Company HQ
Near North, Chicago, IL
Articles
Leadership
Stefan Batory
(CEO)Previously CEO at iTaxi.pl, Sensi Soft and eo Networks. Was the Director of Technology at The Mother Ship Poland.
Konrad Howard
(Chief Innovation Officer)Previously Supervisory Board Member at iTaxi.pl. Head of Product at Inter Cars SA and Managing Director at Sensi Soft Ltd.
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