International Customer Experience Specialist, Crowdcube
€26-29k
Plus employee share option plan
3 days a week in office
Crowdfunding platform
Job no longer available
Crowdfunding platform
101-200 employees
Job no longer available
€26-29k
Plus employee share option plan
3 days a week in office
101-200 employees
Company mission
Crowdcube, is on a mission to make investing easy and rewarding for anyone, anywhere.
Role
Who you are
- Have great language skills and be fluent in English, Spanish and French
- Previous experience in a customer related role
- Excellent customer service skills
- Meticulous attention to detail
- Extremely organised with the ability to prioritise your own workload and manage your own time effectively
- Adaptability in the face of changing and short-notice deadlines
- Proven knowledge of MS Office and Google Apps for work
- Start-up DNA: Be resilient, get things done, 80/20, are comfortable with uncertainty, adaptable to change, used to working in a fast-paced and ever-changing environment and know when to fight for the right thing and when to say no
- Communicator: Articulate, Persuasive, Good listener, Empathetic
- Questioning: Curious, Open-minded, Comfortable expressing their opinions,Healthy disrespect for the status quo
- Methodical: Logical, Data-driven, Well informed
- Practical: Detail oriented, Pragmatic, Organised, Good under pressure
- Energetic: Outgoing, Passionate, Joyful, Positive, Optimistic, Bias to action Negotiation and Sales ability: Persuasive, Empathetic, Focused, Target driven
- Creative: Insightful, Innovative, Problem Solver
What the job involves
- We are looking for an International Customer Experience Specialist to join our Customer Experience Team
- Being the first point of contact for investors and companies in the EU and UK to support and resolve their queries in-line with our SLAs
- Work with other departments to get the information you need to support and resolve investor and company queries
- Participate in meetings to keep up to date with other departments and funded companies' actions
- Handling investor complaints in the first instance, and escalating as per procedure
- Send investor updates via our CRM system
- Assist the Payments Team with investor queries regarding their payments and issuing payments when needed
- Assist the AML Team with investor queries regarding their payments and conducting AML checks when needed
- Assist and cover the Closing Team during periods of annual leave
- Being proactive and raising areas of improvement
- Raise product issues and work with our Engineering Team in resolving in a timely manner
- Assisting in business localisation and carrying out translations
- General support to CX Team Lead
Application process
- Our interview process typically consists of an initial phone screen, an interview with the hiring manager and a task, followed by a final interview with other members of the team
- There aren't any trick questions and the task will typically be based on a real scenario the team have worked on
Our take
The number of startups looking for funding in Europe has grown dramatically over the last decade. Crowdfunding provides a solution to this, allowing companies to tap into the public rather than rely on institutional investors. The European crowdfunding market is predicted to be $5BN by 2025 and the amount of money pledged on crowdfunding platforms is now starting to rival traditional VC funding.
The company's best known competitor is Seedrs, and they both consistently compete to take on the most exciting startups as customers. For example, Revolut has hosted crowdfunding rounds on both Crowdcube and Seedrs. What set both companies apart though, has been their reach.
Crowdcube has worked hard to secure the first license to raise funding across European borders - not a measly feat by any chance. This gives them more than a leg up as the company can now expand its startup portfolio and present its users with a wider range of interesting companies to choose from.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 10 rounds)
Nov 2021
$13.2m
LATE VC
Nov 2018
$11.3m
SERIES E
Total funding: $59.1m
Company benefits
- Cycle-to-work scheme
- £1,000 budget for learning and development
- Share Options
- Volunteer Hours
- Additional Holiday for Tenure
- Flexible Working Policy
- 25 days holiday (excl. bank holidays)
- Work from home opportunities
- Health insurance
Company HQ
Exeter, UK
Additional info
- Crowdcube experienced year on year growth since 2011 with over 750,000 registered investors
- Over 800 British businesses successfully funded on the platform, including Brewdog, Monzo, Eden Project and many more
Leadership
Darren
(CEO)Serial entrepreneur. Launched and exited two companies before starting Crowdcube
Salary benchmarks
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