Production Operations Manager, Procore
$168.6-231.8k
+ Bonus Incentive Compensation and Equity Compensation
Construction management platform
Be an early applicant
Construction management platform
1001+ employees
Be an early applicant
$168.6-231.8k
+ Bonus Incentive Compensation and Equity Compensation
1001+ employees
Company mission
To connect everyone in construction on a global platform.
Role
Who you are
- The ideal candidate will have a strong technical background, proven leadership experience, and a passion for continuous improvement in a fast-paced, SaaS environment
- Previous experience as a people manager
- 5+ years of experience in a technical engineering role
- Experience with SaaS production Operations
- Experience with Incident Management
- Experience in creating and running a disaster recovery program
- Experience with observability tools (e.g., Datadog, New Relic, Splunk, Prometheus, Grafana)
- Familiarity with security best practices and compliance standards (e.g., SOC 2, ISO 27001)
- Experience working in an Agile/Scrum environment
What the job involves
- We’re looking for a Manager, Production Operations to join Procore’s Incident Management team
- The Manager of Production Operations is a critical leadership role responsible for overseeing the stability and efficiency of Procore's production environments
- This individual will lead a team of skilled operations engineers, drive best practices in incident management and operational excellence, and spearhead the development and execution of our disaster recovery strategy
- This position reports into The Senior Director of Production Operations and will be based in our Austin office
- We’re looking for someone to join us immediately
- Lead and mature the incident management process, ensuring timely detection, response, and resolution of production incidents
- Oversee post-incident reviews (PIRs), root cause analysis (RCA), and the implementation of corrective actions to prevent recurrence
- Develop and refine communication protocols for incidents, ensuring stakeholders are informed appropriately
- Drive a culture of blameless post-mortems and continuous learning from incidents
- Identify, develop, and implement operational best practices, standards, and processes to improve system reliability, scalability, and performance
- Champion automation initiatives to reduce manual effort and improve operational efficiency
- Establish and monitor key performance indicators (KPIs) and service level objectives (SLOs) for production operations
- Collaborate with Engineering, Product, and other cross-functional teams to ensure operational requirements are integrated into the software development lifecycle
- Continuously evaluate and recommend new tools and technologies to enhance operational capabilities
- Lead, mentor, and grow a high-performing team of production operations engineers
- Foster a collaborative, inclusive, and innovative team culture
- Define clear roles, responsibilities, and goals for team members
- Conduct regular performance reviews, provide constructive feedback, and support career development for team members
- Develop and execute training programs to enhance the team's technical and operational skills
- Lead the design, development, and implementation of a comprehensive disaster recovery (DR) plan for critical production systems
- Define recovery time objectives (RTOs) and recovery point objectives (RPOs) in collaboration with business stakeholders
- Plan and execute regular DR testing and drills to validate the effectiveness of the plan and identify areas for improvement
- Maintain and update DR documentation, ensuring it is current and accessible
- Work closely with security and compliance teams to ensure DR plans meet regulatory and customer requirements.
- Partner with Site Reliability Engineering (SRE), DevOps, Security, and other engineering teams to ensure a cohesive approach to system reliability and availability
- Communicate effectively with executive leadership on operational performance, incident status, and strategic initiatives
Our take
Construction tech company Procore offers a cloud-based construction management platform. With substantial productivity gains and cost reductions on the table for construction companies that digitize more efficiently, Procore’s offerings are an attractive prospect for those operating in the industry.
Founded in 2002, Procore now serves over 15,000 businesses, providing a range of products for preconstruction, project management, and resource and financial management. Its platform is built atop multi-zone cloud infrastructure, and is able to house every app, document, and person involved in projects, providing visibility that simplifies processes for everyone involved.
With promising stock performance and a legacy position in the construction tech sector, Procore seems likely to continue a steady upward trajectory in this growing market. The company published its first Environmental, Social and Governance report in 2022, highlighting its commitment to work towards a more sustainable future, and has continued to develop integrations and partnerships to improve its offerings.
Steph
Company Specialist at Welcome to the Jungle
Insights
12% employee growth in 12 months
Company
Funding (last 2 of 11 rounds)
May 2020
$150m
LATE VC
Sep 2019
$94.9m
SERIES I
Total funding: $567.8m
Company benefits
- Comprehensive healthcare benefits, long-term disability, life insurance and other wellness resources
- Values-driven PTO that is based on openness, ownership and optimism – take the time you need when you need it
- Retirement benefits such as a 401k or RRSP with employer contribution (varies by country).
- Employee Stock Purchase Plan for eligible employees
- Employee enrichment program with classes and programs for personal and professional development
- Procore Perks - a reimbursable stipend for purpose-driven goods and services that support work/life well-being and physical and financial wellness
- Family building benefits including fertility treatments (with some medical plans) and cash benefits to support adoption and surrogacy
Company HQ
Carpinteria, CA
Leadership
Tooey Courtemanche
(CEO)Worked as a Software Engineer at Skip Steveley & Associates after graduating from the University of Arizona. They were also CEO of Webcage, a software consultancy company.
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