Director of Account Strategy, Wunderkind
$125-150k
Plus variable incentive plan
Travel: Up to 20%.
Performance marketing channel
Open for applications
Performance marketing channel
501-1000 employees
Open for applications
$125-150k
Plus variable incentive plan
Travel: Up to 20%.
501-1000 employees
Company mission
To unleash the extraordinary power of individuality and become the world's leading behavioural marketing software.
Role
Who you are
- The ideal candidate has a strong track record of leading growth and retention teams, building deep relationships with enterprise-level clients, and delivering measurable results in client retention, expansion, and satisfaction
- 8+ years of experience in client success, account management, or related roles within a SaaS or technology environment
- Proven experience managing a quota carrying team and hitting objectives
- Strong leadership and team management skills, with the ability to inspire, coach, and develop a team
- Demonstrated success in managing enterprise client relationships, with a focus on retention, upsell, and customer satisfaction
- Ability to navigate complex, multi-stakeholder environments and influence C-suite executives at Fortune 500 companies
- Excellent communication and presentation skills; with the ability to simplify complex solutions and deliver value-based client conversations
- Strong analytical and problem-solving skills, with a data-driven approach to decision-making
- Bachelor's degree in Business, Marketing, or a related field
What the job involves
- The Director of Accounts Strategy will lead a high-performing team of 5-10 Client Executives, managing a portfolio of clients worth approximately $25M in annual recurring revenue (ARR)
- This role is focused on optimizing client satisfaction, retention, and growth while delivering strategic business value to enterprise clients
- The Director of Accounts Strategy will be responsible for developing and executing strategies that ensure clients maximize the value of the company’s SaaS solutions, achieve business outcomes, and remain long-term partners
- This leader will collaborate closely with cross-functional teams including Sales, Product, and Professional Services to drive customer success and product adoption
- Client Portfolio Management: Oversee and manage a portfolio of enterprise clients generating over $25M in annual revenue, ensuring high satisfaction and retention through tailored client success strategies
- Team Leadership: Lead and mentor a team of Client Executives, fostering a client-obsessed culture focused on delivering exceptional service and holding yourself and your team accountable for delivering measurable business outcomes
- Drive strategies to ensure client retention and identify opportunities for expansion within the portfolio
- Monitor key performance indicators (KPIs) related to customer health, retention rates, and upsell opportunities
- Establish and maintain senior-level relationships with key decision-makers at client organizations, acting as a trusted advisor
- Lead Executive Business Reviews (EBRs) and provide insights on how the company's SaaS solutions can further drive their business outcomes
- Strategic Planning: Develop and implement scalable client success frameworks, including account planning, health monitoring, and risk mitigation strategies, to ensure consistent client success across the portfolio
- Cross-Functional Collaboration: Work closely with Product, Sales, and Professional Services teams to ensure client feedback is incorporated into the product roadmap and that client success efforts align with broader company goals
- Streamline client success operations through process improvement, ensuring efficiency in client onboarding, product adoption, and ongoing management
- Use data-driven insights to make informed decisions and improve performance
- Serve as the initial point of escalation for client issues, ensuring timely resolution and fostering strong partnerships with clients
- Demonstrate sound judgment when deciding to further escalate issues internally
- Monitor and report on portfolio health, team performance, and client satisfaction metrics
- Provide regular updates to the executive team on client success efforts, key wins, and challenges
Our take
Founded in 2010, a start-up initially named Bounce Exchange rebranded to Wunderkind in 2020, a textbook example of nominative determinism. On a mission to be extraordinary, this marketing technology company enables brands to connect with the public in more personalised ways.
The name indeed fits the brand, finding itself as the leading performance marketing engine of its kind, boasting an impressive client list of more than 1,000 top brands and publishers, including Uniqlo, Refinery29, and HelloFresh. Wunderkind has earned its position by permanently positioning itself ahead of the curve in regard to what audiences want, shifting its model depending on projected trends, such as the expected blossoming of text message marketing.
After its 2023 Series C round, the company is still experiencing rapid growth and is focused on further investment in product development, hiring, and ongoing market expansion. Wunderkind is clearly steering towards becoming the global leader in the market.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
-21% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Mar 2023
$76m
SERIES C
May 2018
$37m
SERIES B
Total funding: $151.9m
Company benefits
- Health: Good health is important so employees and their families are offered private medical insurance and dental cover. Employees receive a generous contribution towards long term sickness and disability. And have 24/7 access to the Employee Assistance Program.
- Life insurance cover offers a peace of mind.
- PTO: Wunderkind provides 25 days paid time off for vacation, personal reasons and sick days plus UK Public Holidays and paid company holidays.
- Parental Leave: When Wunderkinds have their own wunderkinds, they are entitled to 20 weeks primary care leave or 12 weeks secondary care leave.
- Professional coaching: Employees have the opportunity to connect with a professional coach for a totally confidential conversation about their performance, growth, relationships, company culture, whatever is on their mind.
Company values
- Come Hungry: This is all about mindset. Work isn’t work when you arrive with a desire to learn fast, constantly self-improve and unleash your own potential.
- Carry Each Other: Be driven, but not to beat the next person. Be driven to have each other’s back at all times, and to keep the community welcoming, open and supportive.
- Drive Undeniable Performance: Everyone at Wunderkind has a role in the undeniable growth generated for clients.
- Respect People, Privacy, Ideas: The “&” was left out by design — as they believe respect should be guided but never be limited.
- Bounce Back: Building new products, companies, and categories is not for the fainthearted. Meet each challenge with grit and gusto. And never stop moving forward.
Company HQ
World Trade Center, New York, NY
Articles
Leadership
Ryan Urban
(CEO)Previously served as CEO for eUrbanWorks. Experience as Head of Marketing for Bonobos, later sitting on the Advisory Board, as Chief Revenue Officer for BabyAge.com and Head of eCommerce for BrickHouse Security.
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