Community Experience Manager, GumGum
$107-130k
Senior and Expert level
New York
5 days a week in office
Analysing digital content to drive ad sales
Job no longer available
Analysing digital content to drive ad sales
501-1000 employees
B2BBig dataFlexible workingDigital MediaComputer VisionMachine LearningAdvertising
Job no longer available
$107-130k
Senior and Expert level
New York
5 days a week in office
501-1000 employees
B2BBig dataFlexible workingDigital MediaComputer VisionMachine LearningAdvertising
Company mission
To empower advertisers to deliver creative advertising campaigns that capture consumer attention without the use of personal data across current and future emerging digital environments at scale.
Role
Who you are
- Associates degree or equivalent experience preferable
- Candidate must have 6+ years of related/relevant experience such as project management, event coordination, HR or internal communications experience
- Experience coordinating and/or managing corporate in-person office environments
- Experience working with vendors, procurement, property managers to proactively manage and resolve any supply or building issues
- Experience working within a hybrid company environment (in-office and work from home) is a bonus
- Brings a hospitality mindset & techniques; considers impact of actions on company and office culture
- Exceptional organizational skills with ability to dive into the details and use data to drive decisions
- A problem solver with Strong interpersonal skills, good intuition, and the ability to communicate (written and verbal) to all levels of the organization. Presenting calm and positive energy when interfacing with team members and key stakeholders with a variety of needs and styles
- Exhibits sound and accurate judgment; includes appropriate people in decision-making process
- Consider yourself a creative person and thrive in the design of high-impact go to market designs of your programs - brings forth new ideas & strategies and identifies areas for efficiency & scale
- An innovative problem solver who is proactive and loves to get things done in an autonomous manner
- Excellent time management
- Ability to prioritize workload, balance multiple tasks at once, and solid attention to detail
- Ability to plan and anticipate issues and delays before critical deadlines are due
- Comfortable with new technology, platforms, and process. to effectively use most effective office tools that are appropriate and scalable for GumGum and quickly learn and adapt to new technology systems
- Proficiency in Google applications specifically with Zoom, Sheets, Slides, and Docs
- Friendly and willing to help
- Offers solutions
- Customer service mentality
- Extreme attention to detail
- Proactive and resourceful
- An appreciation of company culture and values and the impact that the office environment has in these areas
- Demonstrates orientation to continuous improvement and critical thinking
- Possess a client service approach and focus
- Strong sense of accountability
- Driven and self motivated
- A problem solver and can work autonomously and in global teams
- Resourceful: able to research potential solutions and overcome obstacles to get projects to the finish line
- Must be able to lift up to 20+ pounds as needed
What the job involves
- The person in this role will help us to open our new East Coast office that allows for inside / outside work and collaboration and client entertainment. This person will have manage the first impression of GumGum’s office in New York City for team members, clients and guests
- The Client & Community Manager will be required to be onsite five (5) days a week at our New York City office
- Reporting to the Director, People (HR) Operations, the Community Manager will deliver service offerings across various groups around the organization including prioritizing clients, team members, partners and vendors
- They will foster a positive and engaged community around the GumGum brand, culture and values. And will partner closely with GumGum’s Employee Experience & Engagement Associates to create educational, fun, and innovative in-office events & experiences
- Because GumGum allows team members to work from home, the Client & Community Manager will be pivotable in connecting in-person and remote teams, and creating an office environment that team members can’t wait to go to each week
- Work closely with key partners in HR/Employee Experience, senior leadership, sales, IT, and finance to bring forth unique and engaging experiences for team members and clientst such as developing and implementing strategies to build and grow a strong community around the GumGum brand/culture
- Provide design input and event support for employee and client events
- Foster a sense of belonging and connection among team members - Work the DEIB team to support communities and programs that promote diversity, equity and inclusion at GumGum
- Work with relevant business leads to plan, coordinate and execute events onsite in New York City. These could include executive meetings, client meetings or experiences, recruitment or talent events or employee experiences
- Ensure budgets are determined prior to event
- Work with local vendors to support the catering, equipment hire and logistics of running event including managing any local compliance issues (such as the service of alcohol on the site)
- Act as a point of contact onsite for guests to ensure an excellent GumGum brand experience
- Handle set-up, teardown and clean-up of in-office events
- Ensure the office is always presented with an external brand awareness ensuring plants are watered, snacks are stocked, coffee machines work, HVAC issues are managed and resolved, broken furniture is removed and repaired and storage within the office is confined to designated areas
- Ensure meeting spaces are kept clean, whiteboards are cleared, furniture is returned to design specs and in consultation with IT, all AV and VC equipment is fully functional
- Manage Boardroom booking service to ensure it is always available for top priority meetings
- Greet team members, clients and visitors to build an inclusive and engaging experience
- Storage, Space and Design Management of the office
- Coordinate office repairs and renovations ensuring all office infrastructure is working as designed and meeting the needs of the business
- Implement workplace safety policies and procedures
- Manage office access including access card management
- Manage office security utilizing any systems and resources put in place
- Manage any health and safety training and/or signage
- Manage a strict visitors register for any necessary employee visit to the office
- Handle shipping/receiving for all company mail and packages
- Manage Fedex shipping account
- Securely depositing checks in a timely manner and working with Accounts Payable on any issues/concerns
- Office liaison to building management, resolving including repair requests, lease needs, parking management and security needs
- Partner with Procurement/Legal on vendor relationships
- Route Vendor Contracts
- Maintain vendor relationships/working with Legal on contract management
- Act as point of contact for landlords, vendors and building management
- Restock/manage of office supplies, food and inventory
- Purchase necessary office supplies for the office's functioning using a company card
- Submit expense reports in an accurate and timely manner
- Answer and direct all phone calls
- Perform global office support as needed
- Ability and desire to travel when needed for special events/projects
- Collaborate with other Office Coordinators / Managers around the globe as needed
Our take
GumGum is a company specializing in contextual ads. Using Amazon's Redshift data processing service, the company can analyze every media element on a web page, going beyond typical word recognition. It collates the data and uses it to display an appropriate advert that is placed for maximum engagement.
GumGum is helping businesses meet the needs of a digital landscape where standing out from the crowd is more important than ever. The company has several private equity and venture capital firms among their investors and has raised a large amount of capital through several funding rounds, closing its Series E in 2021.
In coming years, third-party cookies will be phased out by Google, which will pose an issue for advertising companies. However, GumGum’s image analysis could form the foundation for a new generation of ads that understand its audience.
Steph
Company Specialist at Welcome to the Jungle
Insights
Top investors
0% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Apr 2021
$75m
LATE VC
Feb 2020
$22m
SERIES D
Total funding: $133.9m
Company benefits
- Health Benefits
- Dental Insurance
- Vision Insurance
- Disability Insurance
- Life & ADD Insurance
- Mental Health Assistance Program
- Health and wellness stipend
- Flexible Time Off
- Meditation
- Employee Resource Groups
- Diversity Program
- Team Building Activities
- Annual Hackathon
- Volunteer Activities
- Company Outings
- 401k
- Student Loan Assistance
- Casual Dress
- Flexible Spending Account
- Ongoing Learning
- Ticket Discounts
- Paid Family Leave
- CLEO Family Benefits Program
- Summer Fridays
Company HQ
Pico, Santa Monica, CA
Leadership
Phil Schraeder
(CEO, not founder)Left role at RealD to join GumGum as VP of Finance in 2011. Became COO in 2016, later becoming CEO in April 2019.
Salary benchmarks
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