Creative Operations Manager, Planet

• 5+ years of experience in creative project management or creative operations, ideally in a high-volume, fast-paced, and evolving environment
• Experience managing global/distributed teams and projects
• Background working cross-functionally with other teams including design, copywriting, product marketing, field marketing, and external vendors
• Advanced knowledge of project management tools (e.g. Monday.com, JIRA) and resource planning platforms, with an aptitude for evaluating and implementing new operational technologies
• Good understanding of creative development best practices, including file types, media specs and production/fabrication requirements

Desirable

• We are seeking an experienced Creative Operations Manager to join the Brand team
• This individual will be instrumental in managing and optimizing creative workflows across digital design, copywriting, and multimedia deliverables
• Leveraging a deep background in creative project management, this role balances strategic oversight with day-to-day execution, focusing on operational efficiency and fostering an environment for high-quality, high-volume creative output
• The Creative Operations Manager will streamline intake, resource allocation, and cross-functional collaboration to ensure timely, high-quality creative output aligned with business goals, leveraging data and an understanding of emerging technologies like AI to enhance creative throughput
• Own end-to-end project lifecycle from intake through delivery for all creative assets, including digital, social, web, video, and special projects
• Lead scoping, timeline development, and milestone tracking for high-volume creative projects, ensuring efficient and predictable delivery
• Build and optimize intake systems and project request workflows to support clarity and prioritization, identifying and removing bottlenecks
• Translate ambiguous or incomplete requests into clear project plans with defined objectives and deliverables
• Manage shifting scopes and evolving creative needs while maintaining team alignment and delivery precision
• Collaborate with creative leads to allocate design, copy, and production resources based on forecasted needs, optimizing for velocity and balanced workloads
• Monitor workload distribution and adjust assignments in real time to meet deadlines and support velocity
• Ensure creative teams have the right tools, context, and support to work efficiently, proactively identifying opportunities for process improvements and technology adoption
• Act as the central point of contact for Marketing, Product, Leadership, and external partners regarding creative deliverables
• Lead project-related meetings such as kickoffs, check-ins, and reviews, ensuring stakeholders are informed and aligned
• Synthesize feedback from multiple teams and translate into actionable next steps for creatives, advocating for the creative team's needs while managing expectations effectively
• Continuously analyze and improve creative production processes to reduce bottlenecks and increase output, driving initiatives for greater operational efficiency and scalability
• Document workflows, best practices, and resource guides to enable scalability and onboarding
• Serve as a thought partner to the Brand Ops leadership team in evolving how the creative team operates, contributing to the strategic vision for creative operations
• Track project performance and creative output volume, surfacing insights for planning and resourcing
• Use data to evaluate project success, identify improvement areas, and drive decision-making, focusing on metrics that demonstrate operational effectiveness and impact
• Support budget planning for Creative by working with contractors and agencies to estimate hours and resources needed for requested initiatives

• Application Deadline: October 20, 2025 by 11:59 PDT