Enterprise Client Success Manager, Yotpo
EMEA
3+ days a week in office
eCommerce marketing platform
Open for applications
eCommerce marketing platform
501-1000 employees
Open for applications
3+ days a week in office
501-1000 employees
Company mission
Yotpo's mission is to provide brands with everything they need to create winning customer experiences, from discovery to purchase.
Role
Who you are
- We’re looking for curious professional talents to be a part of building the future of the e-commerce industry
- Being a strong communicator with project management experience, commercially adept, analytical, service oriented, and consultative are central to this role
- 2+ years experience in client facing project management/strategy/consulting- preferably in a SaaS environment
- A proven track record of retaining and growing client relationships
- Expertise presenting concepts and vision to senior teams and influencing their strategy
- Ability to communicate technical concepts to technical and non-technical audiences
- Experience of working with e-commerce and other website platforms, content management systems, and responsive websites
- Positive attitude and ability to build rapport from initial conversation and throughout the client lifecycle
- Ability to work in a hyper-fast paced and dynamic environment
- Familiarity with web design and development projects, analytics and tracking, CMS platforms, HTML/CSS, API, etc
- Solid understanding of the digital marketing channels, particularly search engine, social media, and email marketing
- Native English speaker – a must, additional European languages – a BIG advantage
- You thrive in an innovative environment and enjoy working with cutting edge and game-changing technology
- You want to work with the most progressive, disruptive and beloved brands in eCommerce
- You geek out a little bit knowing that Yotpo offers the most integrations in the eCommerce ecosystem
- Working alongside awesome people at a diverse and inclusive company where your voice is heard and your perspective is encouraged matters to you
What the job involves
- As an Enterprise Client Success Manager at Yotpo, you will be responsible for spearheading customized strategy, deploying Yotpo’s solutions, and building relationships with some of the world’s most established direct-to-consumer brands
- Spearhead customized strategy and build relationships with some of the world’s most established direct-to-consumer brands in the EMEA and APAC regions
- Develop client-specific strategies that maximize ROI while leveraging insights, benchmarks, customer journey design, and other best practices in ecommerce marketing for our diverse client base
- Develop opportunities to drive up-sells and contract renewals
- Serve as a strategic consultant for your clients’ business while leveraging Yotpo’s solutions, working with clients to optimize their eCommerce marketing strategies with Yotpo’s products
- Analyze key account statistics and performance metrics to identify pain points and patterns, delivering ROI and optimizing value for our customers
Salary benchmarks
Our take
The retail sector is continuing its decisive pivot towards eCommerce, creating a vast and growing market for innovative eCommerce tools and software. Yotpo is a SaaS-based eCommerce marketing startup offering integrated data-driven loyalty, SMS marketing, and review solutions, amongst others, on a single platform.
The company has already secured strategic partnerships with major eCommerce platforms including Shopify, Salesforce, and Adobe. In a sector where the breadth of reach is key, it is wise to deepen existing partnerships and continue with new acquisitions - both of which appear to have remained a priority for Yotpo alongside the launch of its eCommerce Retention Marketing Platform in 2023.
Its focus on a single platform and integrated experience is likely to be a success, as the spate of new eCommerce tools is creating a real need for streamlined and optimized management as the sector develops. If Yotpo can become the one-stop shop of choice for vendors of all sizes, it stands to capitalize well on the growing eCommerce sector.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
-2% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Sep 2021
$30m
LATE VC
Mar 2021
$230m
SERIES F
Total funding: $435.1m
Company benefits
- Private healthcare, dental and optical included
- Pension contribution
- Voluntary death in service policy
- Cycle to work scheme
- Generous PTO, volunteer days, holidays and flex days
- Individualized career development, rewards and recognition
- Wellness and philanthropic programming and events
- Hybrid work model
Company values
- Glow Up
- Make the World Better
- Flex
- Bring Your Whole Self
- Casual Everyday
- Passionate
Company HQ
Hudson Square, New York, NY
Articles
Leadership
Tomer Tagrin
(CEO)Served for 2 years in the Israeli Defense Force, then founded Ikick and worked as a Chip Design Developer for Intel. Started working as a Contributor for The Next Web in 2010, and co-founded Yotpo in November 2010.
Omri Cohen
(COO)Served in the Israel Defence Forces for 2 years and then went on to become a student at the ASIC Team at Essence Security. Left after 1 year to co-found Yotpo.
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