Junior Enterprise Customer Onboarding Project Manager, SIDES

• Bachelor’s degree in Information Technology, Business Administration, or a related field (or comparable practical experience)
• 1–3 years of experience in project coordination, customer success, consulting, IT support, or a similar role
• Experience in software, SaaS, IT, or hospitality tech is a plus
• Basic understanding of IT infrastructure, hardware, and networks
• Interest in POS and eCommerce systems
• Familiarity with project management tools (e.g., Jira, Asana, Monday, MS Project) is a plus
• Strong verbal and written communication skills
• Ability to explain technical topics in a clear and structured way
• Fluent German and English
• Highly organized and detail-oriented
• Strong willingness to learn and grow
• Proactive mindset with a structured way of working
• Team player with a customer-focused attitude

Desirable

• We are looking for a motivated and detail-oriented Junior Enterprise Customer Onboarding Project Manager (m/f/x) to join our growing team. In this role, you will support the successful onboarding of enterprise customers and help ensure the smooth integration of our POS and eCommerce software solutions
• This is an excellent opportunity for someone early in their project management career who is eager to gain hands-on experience in enterprise software implementation, cross-functional collaboration, and customer engagement within a dynamic tech environment
• Assist in managing the onboarding process for enterprise customers under the guidance of senior project managers
• Support project planning, tracking timelines, and monitoring deliverables
• Help ensure projects stay on track in terms of scope and deadlines
• Act as a secondary point of contact for enterprise clients during onboarding
• Participate in customer meetings, document requirements, and follow up on action items
• Support in maintaining strong client relationships and ensuring customer satisfaction
• Collaborate with internal teams including product, development, sales, IT, and support
• Track tasks and ensure smooth communication between departments
• Assist in coordinating the technical integration of our POS and eCommerce software with customers' systems
• Work closely with technical teams to understand infrastructure requirements, hardware setup, and network configurations
• Support the creation of training materials and documentation
• Assist in organizing and delivering customer training sessions
• Maintain project documentation such as timelines, status reports, and meeting notes
• Identify potential risks or issues and escalate them appropriately
• Contribute ideas to improve onboarding processes and customer experience
• Help collect customer feedback and support the product team by documenting feature requests and improvement suggestions