Senior Program Operations Manager, Airbnb
French Speaker
Community marketplace for holiday accomodation
Be an early applicant
Community marketplace for holiday accomodation
1001+ employees
Be an early applicant
1001+ employees
Company mission
To create a world where anyone can belong anywhere.
Role
Who you are
- Your attention to detail, organization, ability to multi-task, work on multiple priorities and work under pressure will all ensure you succeed
- 8+ years experience in consulting position, or project management in the hospitality or online Travel Agency (OTA) industry is preferred
- Fluency in French and English
- Experience working cross-functionally with product, marketing or sales teams and has leveraged social networks to drive engagement and awareness
- Ability to take initiative and deal with uncertainties
- Strong appetite for working with the Airbnb community
- Customer service mindset with the creativity to help all stakeholders achieve their goals
- Ability to manage complex projects and multi-task with excellent organization skills
- Pays attention to both details and macro-level outcomes
- Seasoned internal and external communicator with strong interpersonal skills
- Ability to thrive in a fast-paced, dynamic and ever changing startup environment
- Ability to flourish with minimal guidance, be proactive, and handle uncertainty and ambiguity
- Data driven, can do attitude, strategic thinker and passion for new products and solutions
- Comfortable with Excel, SQL
- Strong verbal and written communication skills
- Location: London or Paris preferred
What the job involves
- As a Senior Program Operations Manager, you will work on developing and executing new programs to grow the success of the Airbnb Platform in Europe
- You will also align, coordinate, and work with the cross functional stakeholders behind those programs in the organization to achieve the goals
- You should be great at understanding the needs of the Airbnb guest community and define levers to help us acquire and retain new guests
- In the short term, the role will consist in helping develop and expand a student focused program aimed at acquiring the next generation of guests through University communities
- Partner with Student organisations and communities to develop targeted offerings for students, as well as developing a network of Ambassadors that allow us to embed Airbnb’s brand in University life
- In the role, it will be instrumental to align these programs to key country objectives by each European Country Manager
- Long term success would involve developing a young guests / students playbook that can be replicated and scaled outside Europe, materially accelerating our brand consideration and growth with young generations
Salary benchmarks
Our take
When Airbnb was originally founded, the product helped customers book air mattresses on people's apartment floors. Since then, Airbnb has had over a billion customers hosted through its platform. With more than 4 million registered hosts worldwide, it has grown into a major player in the hospitality sector.
Airbnb has been successful in disrupting the traditional holiday lettings sector. Before it existed accommodation was limited to hotels and bed and breakfasts, but Airbnb has mainstreamed the idea of renting out spare rooms or even entire homes. It has created a new sector of hosts purchasing properties to rent out on the platform and provides a level of flexibility and a range of offerings not previously possible for travelers.
Perhaps a victim of its own success, by 2022 supply of Airbnb-listed properties began to outstrip demand in some markets, as hosts overestimated the appetite for domestic travel. However, the company is still posting strong financials and has unveiled new tools to support its hosts in a tougher rental market. With a healthy bottom line and a huge user base, Airbnb is very likely to overcome the current market turbulence and continue its growth.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
25% employee growth in 12 months
Company
Funding (last 2 of 10 rounds)
Apr 2020
$500m
GROWTH EQUITY VC
Mar 2017
$447.8m
SERIES F
Total funding: $3.8bn
Company benefits
- Paid volunteer time
- Health food and snacks
- Generous parental and family leave
- Learning and development
- Annual travel and experiences credit
Company values
- Champion the Mission: We’re united with our community to create a world where anyone can belong anywhere
- Be a Host: We're caring, open, and encouraging to everyone we work with
- Embrace the Adventure: We’re driven by curiosity, optimism, and the belief that every person can grow
- Be a Cereal Entrepreneur: We’re determined and creative in transforming our bold ambitions into reality
Company HQ
Showplace Square, San Francisco, CA
Articles
Leadership
Brian Chesky
(Co-Founder & CEO)Previously an Industrial Designer, studying at Rhode Island School of Design.
Nathan Blecharczyk
(Co-Founder & CSO)Studied Computer Science at Harvard, and had around 4 years of professional Software Engineering experience before founding Airbnb, including interning at Microsoft.
Joe Gebbia
(Co-Founder)Also studied Industrial Design at Rhode Island, and previously founded various design-related startups
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