Senior Manager of Customer Technical Architects, LogicMonitor
Hybrid observability powered by AI
Be an early applicant
Hybrid observability powered by AI
1001+ employees
Be an early applicant
1001+ employees
Company mission
To expand what’s possible for businesses by advancing their technology.
Role
Who you are
- Bachelor's Degree or equivalent education and 10+ years of related experience
- Strong communication (oral and written), organizational, presentation, project management and team building skills
- Strong understanding of business technology landscapes and well versed on the entire portfolio of LM solutions
- Ability to successfully support/interact with multiple sales teams in a highly transactional environment
- Ability to work in a fast-paced, entrepreneurial “start-up” environment, requiring skills in critical thinking, influencing, and managing multiple priorities under tight deadlines
- Previous Manager level experience required
- Must have a valid driver's license and satisfactory driving record
- Deep knowledge of the infrastructure technology and SaaS industry landscape
- Strong written and verbal communication skills
- Strong analytical, problem-solving, and logical reasoning skills
- Ability to conduct technical discovery with Prospects and clients
- Strong problem-solving skills: must be capable of accurately assessing needs, maintaining a calm business demeanor & taking decisive steps to resolve issues
- Goal-focused, dynamic person who is detailed and tenacious. Analytical, detail-oriented and possess the ability to rapidly transition from the big picture to the minutiae
- Comfort with ambiguity, but ability to drive to clarity
- Responsible for overseeing employee performance while also working to maximize the team's efficiency, productivity and performance
- Demonstrated ability to interact within all levels of a solution partner or customer organization
- Passionate about groundbreaking technology
- Experience successfully managing and building strong working relationships with cross-functional teams internally and externally
What the job involves
- The Senior Manager of Customer Technical Architects will provide direction to their Customer Technical Architects team
- Own all aspects of building and managing a scalable, world-class team of Customer Technical Architects, providing guidance in SaaS technology, sales strategy, relationship building, enterprise solution development and trial execution / conversion
- CTAs act as the primary technical & strategic point of contact for customers & internal stakeholders, building strong relationships
- Understand customer needs and translate them into technical requirements
- CTAs provide expert advice on best practices, solution architecture, and technology choices
- Help customers optimize their use of the LM Platform
- They serve as the feedback loop to PDE as they gather feedback from customers to inform & influence PDE roadmap
- Collaborate with PDE to ensure customer needs are addressed in future releases
- Partner with sales to achieve quota targets, company goals, foster strong sales and SE relationships
- Coaching/mentoring a team of Customer Technical Architects (CTA's)
- Providing direction to the sales teams for solutions, as well as, the delivery and operational support for our business
- Managing Customer Technical Architects (CTA) development through cross-training, hiring, retention, and skills development programs
- Manage and grow your direct reports along their desired career paths and ensure high performance of your team
- Capable of frequently presenting sales and engineering presentations to our high impact opportunities within the market segment
- Managing the CTA workload with a focus on accuracy and timeliness of responding to customer and internal requests
- Partner with sales management to prioritize CTA engagements based on needs of the customer and the business unit
- Remove internal roadblocks for CTA's to maximize the percentage of the day spent supporting opportunities
- Work with sales enablement team, CTA managers to develop processes and content in support of rapid on-boarding of Customer Technical Architects
- Implement strategies to improve trial win rates, beat the competition, and develop stronger technical buyer relationships
- Improve and create processes that allow the team to operate more effectively
- Analyze Customer Technical Architects statistics/metrics around team performance
- Evaluate and determine hiring ratios of CTA's to ensure appropriate technical coverage for all aspects of the sales team
- Approve and manage expenditures
Salary benchmarks
Our take
As businesses shift from reactive to proactive monitoring, there is a need for tools which empower them to make predictions and solve problems before they start. This is what LogicMonitor supplies, through an observability platform for hybrid environments.
The company's extensive product suite encompasses monitoring of all sorts, including but not limited to networks, virtual machines, databases, containers and SaaS. Each service supplies real-time insights and automated monitoring, complete with agentless architecture.
LogicMonitor is held in high regard by the industry, evidenced by its namechecking in the Visionary quadrant of the Gartner Magic Quadrant 2024. It has also seen significant funding, which will support further development and growth for the business.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 5 rounds)
Nov 2024
$400m
GROWTH EQUITY VC
Jun 2016
$130m
GROWTH EQUITY VC
Total funding: $543m
Company HQ
Santa Barbara Downtown, Santa Barbara, CA
Leadership
Board Member at Rapid7 and Founding LP at Operator Collective. Was also a Board Member at Poema Global, and CCO, VP and Global Head of Customer Success at Slack.
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