Operations Analyst, Collectors
$62-90k
3-5 days a week in office (Santa Ana, CA)
Authentication & sale services for high-value collectibles
Open for applications
Authentication & sale services for high-value collectibles
1001+ employees
Open for applications
$62-90k
3-5 days a week in office (Santa Ana, CA)
1001+ employees
Company mission
To help collectors pursue their passion through industry leading grading and authentication, tools to help collectors research and find the next big thing, and marketplaces to buy and sell.
Role
Who you are
- The ideal candidate is deeply data fluent, translates complex business questions into clear insights, and has the interpersonal intelligence to understand what stakeholders need and the drive to deliver independently
- 3+ years of experience in operations or business analytics
- Understanding of data best practices, visualization and reporting
- Strong proficiency with SQL
- Advanced level of proficiency with Google Sheets and/or Excel
Desirable
- 5+ years of experience in operations or business analytics
- Experience supporting operations and/or customer facing teams
- Experience with Google Cloud Platform and Big Query
- Familiarity with Collectors Operations
- Salesforce platform familiarity
- Experience using Lightdash, Tableau, Looker or similar
- Evidence of training others to use tools or data
- BS/MS in related field
- Familiarity with ticketing or case management systems
- Call center reporting experience
- Experience using Lightdash
- Proficiency in using AI to analyze data and generate docs, presentations, graphs and dashboards
- Experience supporting and collaborating with cross-functional teams
- Strong communication skills and the ability to build trust with non-technical stakeholders
What the job involves
- We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have
- We’re looking for an Operations Analyst who leads with curiosity and communication
- This role sits within our Operations organization, with a primary focus on supporting our Customer Relations teams
- You'll report to the Senior Manager, Operations Analytics
- Embed yourself in our Operations teams to understand how they work and what they need to succeed, then build the reporting and analysis that supports them
- Work from the stakeholder backwards: listen closely, ask the right questions, and translate business needs into actionable reporting and analysis
- Build and maintain dashboards and reports that are clear, robust, and accessible to non-technical audiences
- Support Customer Relations with reporting on call center performance, customer trends, and service quality
- Partner with broader operations leadership on analytics around resourcing, throughput, and operational performance
- Leverage data across internal systems to identify trends, inform recommendations, and guide projects from scoping through delivery
- Train team members on data tools and best practices to build broader analytical self-sufficiency
Application process
- As part of our interview process, we request that candidates have their cameras on during video interviews
- This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles, and at our discretion, candidates may be asked to participate in an on-site interview as part of the final stages of the process
Our take
Collectors offers a range of services for the collectibles industry including authentication and grading, collectibles research and sourcing tools, and a buy-and-sell marketplace. The industry is going through a huge renaissance, with a particularly high demand for sports and trading games cards, and Collectors has come to the fore as a major name.
The fact that Collectors is more than a marketplace serves it well in the space. Indeed, its most popular services appear to be grading and authentication, as well as storage vault services. And, with the collectibles industry forecast to double in value by the end of the decade, Collectors is in a position of serious strength.
The company has seen some good investment too, totalling over $200 million. It continues to expand its services with acquisitions of other players in the sector, and is now the parent of PSA, PSA Vault, PCGS, SGC, Card Ladder, Collectors Financial Services and Beckett.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
25% employee growth in 12 months
Company
Company benefits
- Employee Discounts: Be your own customer. Receive discounts on select grading services for approved submissions.
- 401(K) Matching Plan: Invest in your future with our competitive 401k matching plan.
- Health Insurance: Collectors offers medical, dental, and vision for you and your family’s well being.
- Vacation/Paid Time Off: Enjoy time away from work with paid vacation for full-time employees.
- Holiday Pay: All regular, full-time employees are eligible for 10 company paid holidays.
- Flexible Hours: Flexible schedules with varying shifts are available to accommodate your needs.
Company HQ
Santa Ana, CA
Leadership
Nat Turner
(CEO)Angel investor and well-known sports card collector. As well as being CEO of Collectors, is a board member at OneOncology and former board member at health companies Sema4 and Clover Health. Co-founded and led Flatiron Health (Acquired by Roche) from 2012 - 2022.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 11 more jobs at Collectors