Senior Customer Advocate, Okta

• A passion for serving the developer community and assisting customers with intuitive and helpful guidance on plans and features
• Experience in customer-facing roles such as consulting, support, or pre-sales
• Highly motivated, self-starting, and driven, with the ability to work independently and collaboratively within multi-functional teams
• Adaptability and comfort in fast-paced, iterative environments with a strong focus on experimentation
• Exceptional communication skills and the ability to simplify complex concepts for diverse audiences
• Excellent organizational and time management skills
• Fluency in English
• Ability to understand customer needs and guide them toward appropriate plans and solutions

Desirable

• The Product-Led Growth (PLG) team’s mission is to “Democratize and streamline the evaluation, use, and purchase of Okta products
• ” Specifically for Auth0, we aim to help Okta become the Customer Identity provider of choice for developers in small organizations, startups, and nonprofits
• As a Customer Advocate, you will guide self-service customers in understanding and leveraging our platform, assisting them with current or potential plans, and identifying growth opportunities
• This role requires a curious and motivated individual with strong organizational skills, attention to detail, and excellent communication abilities
• Success in this position can lead to career growth in Sales or Marketing
• Guide developers and other customers along their journey with Auth0 by showcasing the value of advanced features and of the different Auth0 plans and offers, through clear and engaging communication
• Respond to common customer inquiries, such as product plan upgrades, billing, and account setup
• Partner with Field teams to address specific cases, share customer insights, and identify upgrade opportunities
• Manage customers exceeding their plan quotas, ensuring a smooth transition to suitable plans
• Proactively reach out to developers in self-service programs based on usage data, conducting experiments to identify effective engagement strategies for scalability
• Collect and share customer feedback to inform internal teams, including Product, Documentation, Pricing, and PLG, on opportunities for improvement