Seller Success Manager, Back Market
+ Equity
Relocation package
3-5 days a week in office
Online marketplace for refurbished electronics
Be an early applicant
Online marketplace for refurbished electronics
501-1000 employees
Be an early applicant
+ Equity
Relocation package
3-5 days a week in office
501-1000 employees
Company mission
To restore trust and desire for refurbished devices.
Role
Who you are
- You are fluent in french and english
- Have a strong sales mindset with 3+ years of experience in Sales or Account Management position
- Are passionate about e-commerce, understanding the ins and outs of growing an online business and the KPIs that matter
- Have proven project management experience and are able to coordinate between teams
- Bring an analytical edge — experience with SQL or Tableau is a plus, but having the drive to learn and master analytics is key
- Are proactive, energetic, and ready to shine in a fast-paced, results-oriented environment
What the job involves
- Take charge of a portfolio of sellers - mostly positioned on non-Smartphones categories - and including global brands like Samsung, Dyson, KitchenAid, and SharkNinja
- Own their Sales, Quality, Adoption, and Satisfaction across the Back Market platform
- Build strong, lasting relationships to ensure seamless platform integration and top-notch satisfaction throughout their journey
- Lead strategy calls, deliver impactful business reviews, and conduct onsite visits that are tailored to your sellers’ needs and business models
- Identify opportunities, tackle challenges head-on, and develop winning action plans that elevate the seller experience
- Contribute to cross-functional initiatives to push non-Smartphones categories like marketing activations or product improvements
- At Back Market, the Diversification team is responsible for growing the revenue further from the smartphones category
- Part of the success relies in our ability to develop strong and ambitious partnerships with key Brands & Retailers to support them in monetizing all of their b-stock (returned, defective, end of life products) via our platform
- As part of the team, the Seller Success Manager will have the full responsibility of these high profile accounts and will contribute to the overall business by enabling their growth and retention
Our take
At a time when new smartphones launch frequently but with fewer new features and when individuals want to contribute to sustainability and the circular economy, Back Market is setting out to provide customers with a viable option of purchasing refurbished electronics goods.
The vision of the company is to become the default choice when it comes to electronics purchases, irrespective of the customers' budget. In order to materialize this vision, Back Market guarantees that all the devices sold on its platform are 100% functional. The company screens sellers before allowing them to join its platform and it monitors their performance in real-time by collecting detailed customer feedback. By doing this, they hope to restore trust in refurbished devices and to make sustainability an easy, safe, and affordable choice.
Back Market operates in 16 counties and has a client roster that includes Netflix, Disney, BBC, Sony, and Apple. The company has raised over $1 billion in capital, which has been invested in expansion across new and current markets.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
-4% employee growth in 12 months
Company
Company benefits
- An attractive salary that comes with equity options, health insurance, paid maternity and parental leave, 401K, commuter benefits, mental health support, and more,
- Flexible working hours and hybrid models that let you choose which days you to work in the office and at home (because work-life balance is an individual right)
- Professional development programs, internal mobility, and the opportunity to make your career what you want it to become
Company HQ
19th arrondissement of Paris, Paris, IDF
Articles
Leadership
Previously Logistic Export Assistant at Devanlay Lacoste and Account manager at Neteven.
Vianney Vaute
(Chief Creative Officer)Previously Digital Strategist at Visual Link, Strategic Planner at BETC Paris and Strategist at Five by Five.
Salary benchmarks
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