Global Resource Manager, Showpad
More information about location
2+ days a week in office
Sales enablement platform for sales content, training and coaching
Be an early applicant
Sales enablement platform for sales content, training and coaching
201-500 employees
Be an early applicant
More information about location
2+ days a week in office
201-500 employees
Company mission
Showpad's mission is to empower sales and marketing to sell the way buyers want to buy.
Role
Who you are
- 3+ years experience in people development, work allocation, and/or resource management, ideally within a large professional services and/or customer support environment with proven results of driving high levels of morale and team performance
- Strong leadership, delegation, project management, and coaching skills to successfully drive resource optimisation within the professional services team
- Experience in a high-growth software/SaaS environment
- Passion for making customers successful and commitment to providing an effortless customer experience
- Fluency in English
- Outstanding skills in diplomacy and negotiation
- Proactive and resourceful; takes initiative
- Strong technology skills
- Experience working with resource management software is a plus
- Flexibility with working outside of standard business hours to address staffing requests, as needed or pre-agreed
What the job involves
- To support our rapid growth and innovation, Showpad is hiring a Global Resource Manager – Professional Services
- In a professional services organization, people are the most important asset. Their continuous growth and development and assignment to the right opportunities is critical to the firm’s overall ability to continuously improve and expand its services offering and optimally serve customers
- In this role, the Global Resource Manager will be accountable for utilisation of Showpad’s in-house Professional Services billable resources (e.g. Consultants), as well as their continuous growth and development to ensure the team have the right skillsets to apply to project demands
- You will work collaboratively with the Global Directors of each Service Line to ensure their projects are staffed optimally and Showpad Professional Services has a strong pipeline of talent and delivery capabilities across a broad range of service lines
- You will own and lead Consultant enablement and engagement, including creating a kickass environment in which Consultants feel they’re thriving
- The role is heavily people-focused, built on establishing strong working relationships with several key stakeholders across Professional Services and Showpad
- This role will report into the VP, Professional Services
- Resource planning and optimizing resource utilization
- Manage staffing requests and coordination with Staffing Service Line Leaders
- Ensure projects are appropriately staffed in an efficient and timely manner
- Coordinating and continuously improving staffing processes, including maintaining up-to-date process documentation
- Direct Line Manager responsibility to team of Generalists Consultants team
- Coordinate team-wide enablement with the support and input of Use Case Domain Leaders and Service Domain Leads
Our take
Sales teams have always used tech solutions to help improve how they source leads, develop relationships and close deals.
Showpad believes they're part of the fourth pillar of the technology marketing stack: storage (the cloud services where you keep all your data), CRM, marketing automation and sales enablement. The first three help manage a salesperson's activities, while sales enablement helps them to be more effective.
Their technology allows employees to share sales collateral with each other. The material and its link to successful sales becomes part of how Showpad “learns” what works and what doesn’t, enabling them to suggest materials for a specific sales effort.
Showpad has ties to companies in over 50 countries, and in 2023 released its Enablement Operating System product for its preexisting customers. This first of its kind analytics and insights dashboard exemplifies how at more than a decade old, Showpad is still at the forefront of the marketing software sector.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
36% female employees
-17% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jun 2019
$70m
SERIES D
Jan 2018
$25m
SERIES C
Total funding: $155.5m
Company benefits
- Work from home opportunities
- Health insurance
- 26 days holiday (excl. bank holidays) 🇬🇧
Company values
- Keep it simple - We do and say exactly what we mean, and we keep it short
- Take ownership - We take initiative, keep our word, and finish what we start
- Grow together - We improve the team by improving ourselves and helping others
- Be transparent - We keep the communication lines open
- Be passionate - We love what we do and we do what we love
- Be humble - We’re serious about our jobs but we don’t take ourselves too seriously
- Embrace diversity - We understand that our individual differences make our global team stronger
Company HQ
Ghent, Flanders
Articles
Leadership
Pieterjan Bouten
(Executive Chairman)Prior to Showpad, was head of Business Development for Netlog (online community, then acquired by Meetic). Left Showpad CEO position in early 2022.
Peter Minne
(Co-founder)8 years of experience a developer, including projects for MTV Europe and Hewlett Packard
Louis Jonckheere
(Co-Founder & Executive Board Member)Partnerships Manager at Netlog, where they met Pieterjan.
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