Renewals Account Manager, Cyberhaven
$120-140k
OTE
Data loss prevention & insider risk security
Job no longer available
Data loss prevention & insider risk security
201-500 employees
Job no longer available
$120-140k
OTE
201-500 employees
Company mission
To safeguard the flow of data in the digital economy so that creators maintain ownership and attribution of their work.
Role
Who you are
- The ideal candidate thrives in a fast-paced environment, has exceptional attention to detail, and is motivated by efficiency, accuracy, and customer satisfaction
- Bachelor’s degree or equivalent work experience
- 2+ years in account management, renewals, inside sales, or customer success experience within a SaaS or subscription-based business
- Strong organizational and time management skills; proven ability to manage a large volume of transactions simultaneously
- Excellent written and verbal communication skills
- Experience with Salesforce CPQ, CRM, or similar quoting/contract tools preferred
- Detail-oriented and data-driven; comfortable working with reports and metrics
- Customer-first mindset with a focus on efficiency and accuracy
What the job involves
- The Renewals Account Manager is responsible for managing a high volume of transactional customer renewals across a defined book of business. This role focuses on executing timely renewals, maintaining strong customer relationships, and ensuring accurate contract management while identifying low-effort upsell or cross-sell opportunities
- Own the end-to-end renewal process for assigned accounts, including outreach, quoting, pricing validation, and contract execution
- Manage 50–150 renewal transactions per quarter (volume may vary by segment and ARR band)
- Ensure renewals are processed in accordance with company policies, standard terms, and approval workflows
- Track renewal dates, auto-renewal clauses, and customer notification periods to ensure timely communication
- Serve as the primary point of contact for renewal-related inquiries
- Conduct proactive outreach to customers 90–180 days before renewal to confirm intent, address concerns, and provide renewal quotes
- Maintain high levels of customer satisfaction and retention by ensuring a smooth, professional renewal experience
- Partner with Account Executives, Customer Success Managers, and Finance to ensure renewals align with the customer’s current usage and business needs
- Escalate at-risk renewals early and collaborate with internal stakeholders on retention strategies
- Identify low-effort upsell opportunities (e.g., term extensions, small add-ons) and hand off larger expansion opportunities to the appropriate sales resource
Our take
Cyberhaven is a platform that blends risk management, cloud access security and traditional data loss prevention solutions to provide enterprises with robust data protection. As the landscape of data handling evolves, its solutions offers visibility into sensitive data across cloud and on-premises environments, disrupting the DLP industry.
Founded in 2016, Cyberhaven has in recent years accelerated its growth with key leadership hires and innovative advancements in its technology. This has solidified its position as a premier data security partner in the market as it expands its products, global reach and capabilities.
Considerable funding highlights investor confidence in Cyberhaven. In 2025, for example, it raised $100 million at a $1 billion valuation. This supports the company's newest offering of AI tools developed specifically to stop employees from leaking data to places like ChatGPT.
Steph
Company Specialist at Welcome to the Jungle
Insights
63% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Apr 2025
$100m
SERIES D
Jun 2024
$88m
SERIES C
Total funding: $238.7m
Company benefits
- Remote-friendly culture
- 100% paid health benefits for you and your family
- Flexible time off
- Potential fast-tracked career advancement opportunities
Company HQ
Evergreen Park, Palo Alto, CA
Leadership
Vitaly Chipounov
(Chief Architect & Co-founder)Doctor of Philosophy and Computer Science at Ecole Polytechnique Fédérale de Lausanne, where they built S²E – a platform for multi-path in-vivo analysis of complex software systems.
Cristian Zamfir
(VP of Reliability & Co-founder)Computer Science PhD at Ecole Polytechnique Fédérale de Lausanne. Inventor of Execution Synthethis, a celebrated method which automates the debugging of concurrent software.
Volodymyr Kuznetsov
(CTO & Co-founder)Doctor of Philosophy and Computer Science at Ecole Polytechnique Fédérale de Lausanne, where they researched ways of using program analysis and instrumentation to solve cyber security problems.
Radu Banabic
(Architect & Co-founder)Obtained a PhD from Ecole Polytechnique Fédérale de Lausanne, after developing tools and approaches that automatically find bugs and vulnerabilities in large systems.
Nishant Doshi
(CEO)Joined the company in 2024 as Chief Product and Development Officer. Prior experience includes SVP and GM at Harness, CEO and Founder at Propelo and VP of Engineering at Palo Alto Networks.
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