Customer Service & Operations Specialist, Shine
NL Accounting & Banking
Online banking management platform
Be an early applicant
Online banking management platform
201-500 employees
Be an early applicant
201-500 employees
Company mission
To simplify the daily life of business leaders and freelancers to allow them to focus on what really matters: their success.
Role
Who you are
- You’re someone who enjoys solving problems, helping others succeed, and growing your own expertise along the way. You have a genuine passion for customer care, a knack for organization, and thrive in dynamic environments
- You have 2+ years in a customer-facing role (support, sales, etc.), ideally in a SaaS or tech-driven environment., and having an experience or knowledge in bookkeeping is a plus
- You are a native Dutch speaker and communicate clearly and confidently in English
- You are genuinely customer-focused — empathetic, solution-oriented, and service-driven
- You are a true team player who collaborates easily and values feedback
- You are comfortable with tools like Slack, Notion, and Intercom — and curious to explore new ones
- You are reliable, organized, and stay composed under pressure
- You are proactive, eager to learn and grow — and you enjoy improving processes and turning customer feedback into action
What the job involves
- Our Support team is the front line of the Shine experience, making sure our users receive fast, empathetic, and insightful help whenever they need it
- We’re a tight-knit and supportive crew working out of our Amsterdam office - collaborating daily and supporting each other to ensure we deliver exceptional value to our customers
- We’re now looking for a Customer Support Specialist in Amsterdam to join us full-time and to take on a vital role in supporting our Dutch customers, especially on the accounting questions
- You’ll be the trusted point of contact for entrepreneurs, freelancers, and bookkeepers who use our platform, ensuring their experience with Shine is smooth, productive, and even delightful
- From resolving questions to guiding users through on-boarding and supporting their bookkeeping needs - you’ll play a major part in building lasting relationships and operational excellence
- Providing support via email, chat, and phone to entrepreneurs, bookkeepers, and small businesses - always with a personal, thoughtful touch even during busy times
- Assisting with income tax preparation and banking/accounting queries
- Supporting customer on-boarding and helping users update financial information and navigate bookkeeping tasks
- Turning negative customer experiences into positive outcomes through proactive outreach and smart problem-solving
- Writing Help Center content and contributing to an ever-improving knowledge base
- Managing and replying to customer reviews across platforms and gathering insights to improve the product
- Prioritize incoming requests, optimize communication channels, and ensure smooth coordination with internal teams to enhance service efficiency
- Investigate banking and accounting cases, identify solutions, escalate technical issues or bug reports, and ensure clear and accurate guidance for customers
Application process
- We usually respond within a week
- A 30-minute intro call with a Talent Acquisition Specialist (in English)
- A 45-minute interview with your future manager, Maron, to dive deeper into your experience
- A 45-minute business case to showcase your skills and approach
- A final 30-minute team meeting and soft skills interview to explore your fit within the team
Our take
Many people dream of starting a business, but the stresses of banking and accounting prevent them from ever doing so. Hiring accountants is expensive and traditional bookkeeping platforms are failing to meet the demands of today's fintech landscape, showing the demand for an updated take on business banking software.
Shine provides an online banking management platform, offering banking and accounting services for SMEs, freelancers, startups, and agencies. The company's financial experts handle the accounting to free up time, in addition to offering consulting services for business growth and creation.
The rise of open banking has resulted in the fintech industry becoming oversaturated with startups, but Shine shows great potential to stand out due to its comprehensive accountancy services for any business size. Through this approach, the company aims to make online banking services more flexible and accessible whilst providing its customers with insightful and up-to-date financial advice.
Steph
Company Specialist at Welcome to the Jungle
Insights
41% employee growth in 12 months
Company
Funding (2 rounds)
Sep 2018
$9.3m
SERIES A
Jul 2017
$3.3m
SEED
Total funding: $12.6m
Company benefits
- 👩💻 1 day of freelancing per month: The opportunity to put yourself in the shoes of our customers (with a free premium account!)
- 👪 8 weeks second parent leave + 3 days sick child leave
- 💚 Mutuelle: 100% health coverage for you and your family
- 🌏 Work from our Parisian offices or from your home (in France and in some European countries): Shine takes care of a furniture leasing to settle in well at home or a coworking space near you
- 🍱 Restaurant tickets: €9.05 per day for your lunches
- 🎶 Culture budget of €275 per year to buy books or listen to music
- 🤸 Sports pack: €300 per year to take care of yourself
- 🚴♂️ Bike + transport: Participation in transport costs, on folding seat or cycle path (Shine reimburses the kilometers made by bike!)
- ☀️ 8 to 10 days of RTT per year for all
- 🏝 1% holiday bonus paid in June
Company HQ
Mail, Paris, France
Leadership
Nicolas Reboud
(Co-Founder & CEO)Experience as Senior Consultant for Auriverde. Co-founder of Mayoz from 2010 to 2013, and of Printic from 2013 to 2017.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job
View 2 more jobs at Shine