Client Support Associate, Stoxx
Investment intelligence solutions
Open for applications
Investment intelligence solutions
201-500 employees
Open for applications
201-500 employees
Company mission
Qontigo's mission is to partner with investors and wealth managers to optimize their clients’ investment impact.
Role
Who you are
- Must be educated to degree (or equivalent) level in Computer Science, Finance, Engineering, Mathematics or Statistics
- Have 1-6 years’ relevant work experience (with excellence on Customer Services)
- Interested in developing a career in Finance
- Strong experience working with a ticketing and documentation system, such as Jira, Confluence and OneNote
- Microsoft Excel intermediate to advanced user (pivots, macros, charting) Basic SQL Skills (Select, Update, Delete, Joins, Stored Procedures)
- Excellent analytical skills and an ability to understand technically complex problems. (Includes ability to interpret application log files)
- A strong client focused orientation with the drive and enthusiasm required to achieve results and assume customer satisfaction
- Strong professional etiquette and relationship building
- Ability to work well under pressure and welcome complex challenges
- Knowledge of financial services industry, especially on Best Execution, TCA and Surveillance is an advantage
What the job involves
- In the role of Client Support Associate, you will be a part of the team that supports our clients using the ISS-LiquidMetrix suite of products. This position will primarily involve responding to customer queries on the LiquidMetrix suite, which can be technical, functional, or operational in nature
- The Analyst will be expected to resolve issues raised in a timely manner, manage their own workload and escalate items where appropriate. The Analyst will also gain valuable knowledge of financial trading and how to interpret key performance indicators
- The Customer Success team drives engagement through insightful interactions with our clients. We generate value and confidence in our solutions, ensuring high levels of client satisfaction
- We strive to be the model of collaboration and partnership with our colleagues and have created an environment that motivates and inspires individuals. The goal of our team is to ensure that every one of our clients is aware of the tools at their disposal and thus can achieve their goals with efficiency and precision
- This is an opportunity to develop your career within the financial services industry in your region
- Provide support to clients via phone, email, Web or in-person meetings
- Facilitate new user licenses and training
- Accurately troubleshoot and investigate issues, responding to client demands in a courteous, professional, accurate and timely manner
- Partner with other subject matter experts to manage a joint resolution to complex queries
- Acquire and maintain in-depth knowledge about ISS-LiquidMetrix products suites and the environments and platforms they run on
- Understand and resolve complex financial queries on conceptual, intuitive, and practical levels
- Provide in-depth assistance on product features, functionality and the product technical architecture
- Ensure that ISS-LiquidMetrix is meeting our contractual obligations to our clients SLA’s and KPI’s
- Monitor client usage and other product interactions to ensure our clients remain informed and engaged
- Review user activity to identify accounts who are underutilizing products and identify proactive solutions to increase volume
- Work with internal teams to facilitate custom client requests
- Develop excellent working relationships and partner with colleagues within Client Success and in the broader organisation
- Participate in internal projects
- Mentor junior team members
- Deputise for Manager & Team Lead
Salary benchmarks
Our take
STOXX, previously Qontigo, was created by capital market giants Deutsche Börse Group in 2019 after its acquisition of stock market indexes STOXX and DAX, as well as portfolio construction and risk analytics company Axioma.
By combining index intelligence with Axioma’s risk analytics, the company’s purpose is to provide hedge fund, wealth, and asset managers with the tools to navigate a quickly shifting marketplace. Although STOXX keeps its customer base under wraps, it claims to work with some of the world’s largest asset management companies and financial institutions.
Considering that Deutsche Börse Group operates the Frankfurt Stock Exchange, it’s no surprise that STOXX is operating in such elite circles. The company has already expanded globally through the US, Europe, Asia, and Oceania, and looks set to keep growing, with a potential IPO looking more and more likely in the future.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Sep 2019
$720m
GROWTH EQUITY VC
Total funding: $720m
Company HQ
Main-Taunus, Eschborn, Germany
Articles
Leadership
Sebastian Ceria
(CEO)Previously served as the CEO of Axioma, which they founded and led since 1998. Before this they were an Associate Professor of Decision, Risk and Operations at Columbia Business School.
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